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Job Details
Location: Ongar, Essex
Salary: £28,000 - £30,000 (plus on-call bonus of £125 per weekend day)
Hours: Monday to Friday, 08:00 - 17:00
On-Call: 1 evening per week and 1 weekend day per month
Office Ratio: 100% office-based
Job Type: Full-time, Permanent
About the Role
United Drains is a specialist plumbing and drainage company based in Ongar, Essex, servicing the South of England. We are seeking a motivated and detail-oriented Scheduler / Contracts Manager to join our professional control team due to continued expansion.
Responsibilities
1. Manage a portfolio of high-end, key commercial clients.
2. Conduct monthly review meetings with clients.
3. Ensure service levels and KPIs are met.
4. Manage a team of plumbing and drainage engineers.
5. Handle a high volume of inbound and outbound calls.
6. Dispatch jobs and liaise with engineers throughout the day.
7. Deliver exceptional, personalized customer service.
8. Handle customer queries promptly and professionally.
9. Monitor job progress and update clients.
10. Log all activity accurately on the company CRM system.
11. Provide out-of-hours support one week per month (bonus paid).
Minimum Requirements
1. Proven experience in account or contracts management.
2. Industry knowledge of drainage, plumbing, or construction.
3. Strong communication and interpersonal skills.
4. Excellent customer service experience, including high call volumes and job dispatching.
5. Ability to remain calm, professional, and tactful.
6. Proficiency in Microsoft Office.
7. Highly organized with strong attention to detail.
8. Able to multitask and prioritize in a busy environment.
9. Self-motivated, dependable, and a team player.
10. Excellent written and verbal communication skills.
11. Maintain confidentiality and professionalism.
12. Strong references required.
What We Offer
* Competitive salary with earning potential.
* Weekend on-call bonus.
* 20 days annual leave plus public holidays.
* Company pension scheme.
* Free on-site parking.
* Casual dress code.
* Company events.
* Career development prospects.
If you are proactive, experienced, and customer-focused, apply now to join our growing team.
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