Arvato Coleshill, England, United Kingdom
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Location: Hams Hall
Hours: 40 hours per week, 4 on 4 off, 18:00 - 06:00
Reporting to the Operations Manager, you will oversee and coordinate the activities of your team to ensure the smooth and efficient running of the operation.
Salary: £34,068.06
Your Tasks
1. Leading and managing a team to achieve and exceed SLAs.
2. Distributing work orders and ensuring the workload of the employees.
3. Steering, coordinating, and implementing processes as well as planning the daily business activities.
4. First point of contact for all process and technical faults and forwarding of reports to the involved departments.
5. Identifying issues or problems and initiating corrective measures and success control.
6. Ensuring SLA compliance.
7. Working in the SAP system.
8. Participating in resource planning (staff and infrastructure).
9. Creating and evaluating reports.
10. Ensuring the quality and service level specifications.
11. People management activities.
Your Profile
1. Experience working with computerized systems.
2. Experience and understanding of working in a temperature-controlled environment (an advantage).
3. Reliability, good time management, and organization skills.
4. Good written and verbal communication skills.
5. Good numerical skills and record keeping skills.
6. Attention to detail.
7. Ownership of issues, seeing them through from start to finish professionally.
8. Strong customer focus.
We Offer
* 25 days annual leave plus 8 bank holidays, with the option to purchase up to 5 additional days.
* Pension contribution.
* A life assurance policy paying out 4x salary.
* Employee Assistance Programme providing confidential support, information, and advice.
* Employee Discount Scheme through Benefit Hub.
* Free car parking.
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