Lead Administrator L2
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Location: Warwick (Candidate should be close to this location). Rate: 350 GBP to candidate.
Job Description
This role requires a voice/telephony engineer with familiarity of supporting MS Teams Voice and Cisco Call Manager infrastructure and the provisioning of users and devices.
* Capable of configuring Cisco LAN switches for the purpose of configuring IPT services
* Understanding of IP networks, addressing systems, routing for the purpose of configuring IPT services
* Knowledge of various legacy circuit types such as PSTN, POTS, ISDN30, assignment of number ranges, and telco ordering processes
* Comprehensive understanding of SIP, SBC configuration and troubleshooting
* Strong understanding of VoIP protocols (SIP, H.323), QoS, and VLANs.
* Understanding of MS Teams Phone Service, provisioning, and troubleshooting
* Capable of managing service requests and incidents through a Service Now resolver group
* Experience managing telecom and network carriers/supplier delivery and SLAs
* Experience operating and troubleshooting call recording platforms such as Verint
Preferred Certifications
* Cisco CCNP Collaboration
* Microsoft Certified Teams Voice / Collaboration Communications Systems Engineer
* ITIL Foundation
Mandatory Skills: Network Voice Admin.
Experience: 8-10 Years.
Seniority level
Mid–Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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