Job Description
SCHEDULER FOR A PERMANENT POSITION IN BIRMINGHAM\n\nJob Title: Scheduler \n\nLocation: Birmingham \n\nSalary: £28-30k per annum \n\n24 days annual leave (+ public holidays)\n\nLife Cover equivalent to 1.5 times annual salary\n\n24/7 Employee Assistance Program and access to mental wellbeing app\n\nEmployee discount shopping schemes on major brands and retailers\n\nGym membership discounts \n\nCycle to work scheme \n\nBroad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes\n\nResponsibilities for Scheduler role\n\nScheduling and Workflow Management: Efficiently schedule appointments using the relevant planning / response system, ensuring that all tasks are allocated and completed within client timescales.\n\nClient and KPI Management: Work closely with clients to meet their specific requirements while ensuring that all Key Performance Indicators (KPIs) are achieved consistently.\n\nRouting and Efficiency: Develop and maintain productive and efficient work routes for engineers, optimising their time and resources to meet project deadlines.\n\nVariation Processing and Follow-Up: Handle any project variations, ensuring that these are processed promptly and that necessary follow-up appointments are arranged in a timely manner.\n\nAdministrative Support: Administer invoices, conduct customer satisfaction surveys, and maintain accurate records in line with company procedures.\n\nStakeholder Coordination: Liaise with client counterparts, Operatives, Supervisors and customers to ensure smooth project operations and communication.\n\nQuality and Standards Compliance: Adhere to and promote company quality standards, procedures, and processes in all aspects of work.\n\nProperty and Workspace Management: Maintain company property, ensuring that work areas are clean and tidy, and that all health and safety guidelines are followed\n\nEssential experience for Scheduler Role:\n\nExcellent organisational skills with the ability to manage multiple tasks and priorities effectively.\n\t\nProfessional attitude and approach to work, maintaining a high standard of conduct at all times.\n\t\nCompetence in operating MS Office software, particularly Excel and Word.\n\t\nPrevious experience in an administrative role, preferably within a similar industry.\n\nDesirable:\n\nExperience working within partnership arrangements, particularly in the context of responsive repairs contracts.\n\t\nUnderstanding of local government operations and familiarity with Registered Social Landlords (RSLs).\n\t\nKnowledge of appointment processes and systems used in construction or regeneration services