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osition: Sales Advisor - 16 hours per week
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ocation: Samsonite store, Bicester Village, 112 Pingle Dr, Bicester OX26 6EU
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**vailability: October 2025
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ob Purpose:
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* ffer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales.
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* ssist in the maintenance of a tidy and well presented store, maintaining high standards in all areas.
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rincipal Accountabilities:
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ustomer Service/Sales
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* ffer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience.
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* ntroduce selling benefits and various features of merchandise range.
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* aximise sales through detailed product knowledge and add on sales
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* e knowledgeable about store layout, products and stock availability.
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* eal with customers in a cheerful, polite and efficient way, always considering their needs.
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* andle customer complaints and phone queries tactfully in line with Company Policy.
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* rocess transactions in an efficient and professional manner always adhering to Company Procedures.
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* e fully aware of Samsonite after sales service, Supplier's warranties and areas covered.
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* aintain awareness of sales promotions, incentives and product brochures
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* e aware of all sales figures, targets and commission on a daily/weekly/period basis.
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tock/Merchandising
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* rocess deliveries and communicate any discrepancies under and over in an efficient manner.
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* nsure backup stock and stockrooms are kept in order.
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* e knowledgeable of all products (current and new) and selling benefits.
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* ssist in layouts and maintenance of merchandising and internal displays.
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* ead and action relevant Head Office communication
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* ssist in stock counts as directed by Store Manager.
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ecurity
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* o ensure that any security issues are acted upon where possible and reported to Management.
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* o remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.
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ouse Keeping
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* aintain high standards at all times within the branch.
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* nsure that cleaning is carried out daily and look after all fixtures, fittings and stock
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perations /Administrative Duties
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* andle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated.
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* nsure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures.
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* pen and close the store following Company Procedures.
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* arry out stock and personnel administration as directed by Management.
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ttendance
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* o report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time.
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* f absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made.
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* f employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible.
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* ny LOSS of business time must be made up and discussed with manager.
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* o attend training courses as directed by Store Manager, arriving at the training venue in a timely manner.
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* o adhere to company attendance policy
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ppearance
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* aintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy.
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ealth & Safety
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* nsure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.
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* e knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store.
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dditional ResponsibilitiesT