Are you a proactive, people-focused professional who thrives in a fast-paced environment? We're looking for a Desktop Account Coordinator to join our team. You'll be the go-to person for our clients—keeping communication smooth, expectations clear, and service delivery running like clockwork.
This is a 12-month fixed-term contract, with potential for future opportunities as the ABCA Group continues to grow.
What you'll Be Doing
* Building and maintaining strong client relationships—be their trusted point of contact
* Reacting quickly to emergency works and ensuring timely, detailed updates are provided
* Managing service delivery in line with SLAs and contract requirements
* Keeping clients informed on progress, especially around delays or part availability
* Maintaining and updating customer portals accurately
* Supporting the wider office team with admin, mailbox management, and quote assistance
What You'll Bring
Essential
* Experience using CRM systems
* Confident with Microsoft Office—especially Excel
* A solid background in customer service, ideally in a fast-moving environment
Desirable
* Experience in a service and maintenance setting
* Previous contract or account management experience
Your Strengths
* A confident communicator who puts the customer first
* Exceptionally organised with great attention to detail
* Positive, professional, and self-motivated
* A natural problem-solver who loves a challenge
* Producing reports and assisting with contract administration
* Attending occasional client meetings to troubleshoot and offer creative solutions
* Getting stuck into ad hoc tasks to support the service team and client contracts
Why You'll Love Working with Us
* Hybrid working model after a successful training period
* 23 day's holiday excluding bank holidays, with an increase up to 25 days.
* Employee Assistance Programme with 24/7 telephone helpline and online support
* 8 face-to-face counselling sessions, including CBT
* 24/7 access to an online GP service
* Cash plan scheme on your everyday health and well-being including: optical, dental, physiotherapy, health screening, hospital admission and much more.
* Option for employees to purchase Sick Pay Insurance
* Employee discount platform including cinema tickets, holiday packages, car insurance and more.
* Free Basic Will Writing & Free Finance Well-Being Review
* EV Scheme
Job Types: Full-time, Temporary
Pay: Up to £35,000.00 per year
Work Location: Hybrid remote in Oldham OL9 9RH