Overview
Join to apply for the Receptionist / Patient Healthcare Navigator (Permanent) role at Omnes Healthcare.
You will be based in our GP surgery and be responsible for providing a high-quality and efficient administration service, with responsibility for inbound and outbound patient calls. You will be the first point of contact for all patients, providing a friendly and supportive environment for patients and visitors at all times. You will also provide essential support to clinical and management teams to deliver NHS Primary Medical Services. Work with autonomy and maintain a high degree of confidentiality, sensitivity, discretion, empathy and tact.
This is an opportunity to contribute to people’s lives within a supportive, patient-focused team.
Responsibilities
* Provide high-quality administrative support in a GP practice setting.
* Manage inbound and outbound patient calls and act as the first point of contact for patients and visitors.
* Support clinical and management teams to enable delivery of NHS Primary Medical Services.
* Maintain confidentiality, sensitivity, discretion, empathy and tact in all interactions.
Role Requirements
* Experience of clerical and administrative work.
* Clear thinking with an analytical approach.
* Ability to work as part of a team to promote a good team spirit.
* Ability to be sensitive and assertive as appropriate.
* Experience in a client-facing/customer service position.
* Motivated and able to work independently.
Benefits
* 25 days holiday plus bank holidays
* Excellent work / life balance
* Clinical progression
* Training cost support
* Full indemnity cover paid by the practice
* NHS Discount & Support Schemes
* Employee Assistance Program
* Sick Pay
* Enhanced maternity and paternity leave
* Salary sacrifice electric car scheme
* Life insurance 3 x salary
* Healthcare cash plan
* Cycle to work scheme
* Charitable giving scheme
* An extra day off to celebrate your birthday
* Occupational Health Support
About Us
Omnes Healthcare Limited are a growing organisation that have been operating within the NHS since 2006 offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare. We are pioneers in projects from genomics to digital healthcare services, focused on delivering a better patient experience.
Equal Opportunity
Omnes Healthcare are an inclusive employer; if you require any adjustments during the recruitment process, we will be happy to help. Please contact us.
#J-18808-Ljbffr