Technical Support Developer (Remote)
Location: Remote (UK-based)
Employment Type: Full-time
Salary: Up to £40,000 per annum
Travel: Occasional travel required for team meetings and company events
At ABL 1Touch, we’re on a mission to shape the future of vehicle repair through innovation, pride, and responsible decision-making.
What we offer?
* up to £40K per annum
* 20 days of holiday + bank holiday
* Company pension
* Remote-first role with flexibility and autonomy
* Private Medical Insurance – Family cover
* Healthcare cash plan (including gym & shopping discounts)
* Employee Assistance Programme
* Car insurance discount with LV
* Length of service awards
* Cycle to work scheme
We're seeking a Technical Support Developer to join our internal development team and provide application support for our custom-built business management system, used daily by over 400 employees.
You’ll investigate, troubleshoot, and resolve issues, working alongside developers, stakeholders, and users across the business. This is a great opportunity for someone technically minded with excellent customer support skills who wants to grow within a small, impactful product team.
Key responsibilities of a Technical Support Developer:
* Monitor and respond to support requests and system alerts
* Troubleshoot and resolve application issues; escalate when required
* Maintain high standards for response times and resolutions
* Communicate effectively with non-technical users
* Create and maintain SOPs and a support knowledge base
* Identify opportunities to reduce support volumes and improve user experience
* Test new application features and provide structured feedback
* Produce user documentation and support internal training efforts
* Log and prioritise bugs and feature requests
* Learn and apply 2nd-line troubleshooting techniques
* Run routine technical checks and generate reports
* Support broader technical team tasks when capacity allows
Skills and experience required as a Technical Support Developer:
* 1+ year in a technical support or helpdesk role
* Experience supporting users of web-based applications
* Excellent communication skills across email, phone, and chat
* Strong problem-solving mindset and attention to detail
* Ability to handle multiple tasks and prioritise effectively
* Self-motivated, adaptable, and quick to learn new systems
Joining our team at ABL1 Touch means becoming part of a dynamic organisation that values its employees and provides opportunities for professional growth. We offer a competitive salary, benefits package, and a supportive work environment.
ABL 1 Touch are committed to growing and maintaining a diverse team and an inclusive work environment. Our goal is to develop inclusive work activities and projects that bring together people with different experiences and backgrounds. Through this we aim to make sure everyone can be at their best at work.
We’re also committed to providing an accessible recruitment process, if you require reasonable adjustments at any stage of the recruitment process please contact us at workforus@abl1touch.com