Customer Service Representative
Client:
Atlas Recruitment Group Ltd
Location:
Liverpool, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
1
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
Customer Services Executive
Hybrid – Office based in Polegate (hybrid working will be offered once fully trained)
Hours: Monday – Friday, 37.5 hours per week (either 8:30 – 5:00 pm or 9:00 am – 5:30 pm shifts)
Atlas Recruitment Group is currently recruiting an experienced Customer Services Executive with an advanced admin background to join an established, global professional team. You will provide excellent customer service to manage requests and issues, as well as involvement in dispatch.
Responsibilities:
* Provide excellent customer service at all times.
* Input information accurately into the service management system.
* Raise customer quotes and obtain purchase orders for chargeable jobs.
* Monitor job progress to meet service level agreements.
* Provide phone support to engineers in the field.
* Work towards department KPIs and company goals.
* Comply with company procedures (ISO).
* Log information into external customer portals as required.
* Manage mailboxes effectively.
* Schedule and allocate engineer’s work efficiently, ensuring correct skill levels and safety policies.
* Arrange travel and hotel accommodations, managing costs effectively.
* Raise job numbers for service installs and future work, updating the company database.
* Keep spreadsheets updated with machine details and address changes.
* Communicate with engineers regarding upcoming work.
* Provide feedback to the team leader to ensure effective scheduling.
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