Employer Nottingham University Hospitals NHS Trust Employer type NHS Site City Campus or QMC Town Nottingham Salary £24,937 - £26,598 per annum pro rata Salary period Yearly Closing 07/09/2025 23:59
Transitional Care Support Worker
Band 3
Job overview
The primary role of the Transitional Care Support Worker (TCSW) is to assist, support and work in collaboration with the midwife and the wider multidisciplinary team; in order to provide a safe and holistic approach to women centred care.
The midwife is ultimately responsible for the care of the mother and her new-born(s), and it is under the direct or indirect supervision of the midwife that the TCSW assists with and provides clinical care following completion of any relevant or appropriate training. The post is rotational and the employee will be provided with appropriate training for the clinical setting in which they are working.
The post holder will demonstrate their ability to deliver clinical care under the supervision of the registered staff member and will promote a friendly, supportive and safe atmosphere for parents and families, in which they can learn to care for their babies.
Main duties of the job
* Undertake planned delegated care as part of the midwifery team, delivering high standards of clinical, physical, psychological and social aspects of care under the supervision of a registered practitioner
* Work in partnership with women and their families developing and maintaining positive relationships, support informed decision making and respect the woman, birthing person and their family’s wishes
* Work within limits of own competence and authority in line with the TCSW's scope of practice in the national framework to inform care planning in line with national and local guidance, escalating to the multi-disciplinary team to avoid harm as required
* Work collaboratively as part of a team.
* Promote a professional, welcoming and caring environment.
* Have a positive attitude and consistently demonstrate the Trust’s values and behaviours
Working for our organisation
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
* Undertake planned delegated care as part of the midwifery team, delivering high standards of clinical, physical, psychological and social aspects of care under the supervision of a registered practitioner
* Work in partnership with women and their families developing and maintaining positive relationships, support informed decision making and respect the woman, birthing person and their family’s wishes
* Work within limits of own competence and authority in line with the TCSW’s scope of practice in the national framework to inform care planning in line with national and local guidance, escalating to the multi-disciplinary team to avoid harm as required
* Work collaboratively as part of a team.
* Promote a professional, welcoming and caring environment.
* Have a positive attitude and consistently demonstrate the Trust’s values and behaviours
Care of the Newborn
* Undertake neonatal observations under direct and indirect supervision and escalate any deviations from the normal range appropriately and in a timely manner, following the completion of practical and theoretical competency training.
* Observe the overall wellbeing of the newborn and escalate any concerns to named midwife or multi-professional team in a timely manner.
* Provide practical support and transition to parenthood for new parents when caring for their newborn, whilst promoting safety, bonding and teaching parenting skills in both the hospital and home settings.
* To assist or perform neonatal blood sampling including tests such as newborn blood spot and Serum bilirubin ratio (SBR) test as directed by the midwife, following successful completion of appropriate competency training
* Have the knowledge and skills to support initiation and maintenance of breastfeeding
* Understand the importance of skin-to-skin contact to support infant feeding and how to facilitate this within practice promoting responsive feeding to feeding cues
* Understand principles and mechanisms of attachment and positioning for effective feeding in line with BFI standards
* Be aware of the range of circumstances which can affect lactation and breastfeeding and be able to support mothers to overcome common challenges and make appropriate referrals when necessary (e.g midwife/health visitor/infant feeding lead)
* Understand how to help women continue breastfeeding should supplementation be required
* Support with expressing and storage of breastmilk to include hand and pump expression technique and the use of cup feeding
* Be aware of the main constituents of human milk and their function, including Colostrum and Mature breastmilk
* Appreciate the importance and the role of human milk and breastfeeding to improve the health and wellbeing outcomes for infants, their mothers and the wider family and in promoting and protecting public health.
* Understand the functional anatomy and physiology of lactation and hormonal influences on milk production and mothering. As well as the role of the Feedback Inhibitor of Lactation (FIL)
* Be able to support parents who formula feed to do so responsively and as safely as possible including minimising the risks, to make up feeds, how to sterilise equipment, how to hold a baby and pace the feeds.
* Develop an understanding of the importance of secure mother-infant attachment and the impact this has on health and emotional wellbeing, irrespective of feeding method
* Understand the importance of the WHO International Code of Marketing of Breastmilk Substitutes and subsequent WHA Resolutions (the Code) and how it impacts on practice.
Obstetric and Neonatal Emergencies
* Recognise and act upon, within own parameters of competence, any abnormal events or emergencies, escalating to the multi-disciplinary team in a timely manner.
* Assist the Midwife with neonatal resuscitation where required, this may include collecting and/or passing equipment
Care of the Newborn
Health Promotion and Screening
* Maintain an up to date knowledge base about local and national antenatal and newborn screening services and signpost women, birthing people and their families to appropriately qualified practitioners if they are undecided or have concerns.
* Have an understanding and advise families about newborn blood spot screening, immunisations and produce GROW Charts following successful completion of the appropriate competencies training.
* Recognise and promote the principles of behaviour changes required in health promotion activities including diet, food hygiene, exercise, personal hygiene and smoking cessation. (For example, assess CO levels and signposting to local service appropriately as per policy guidance).
* Complete the relevant documentation for screening tests performed in the maternity records.
* Recognise any deterioration in mental and emotional wellbeing and respond appropriately, escalating to a midwife to enable an appropriate care pathway.
* Be aware of and understand the current policy and service frameworks for mental health (e.g. Mental Capacity Act, Deprivation of Liberty Safeguards and Mental Health Act) and how they impact on your role.
* Be aware of perinatal mental health issues and the appropriate referral pathway including escalation to the multi-disciplinary team within home or hospital setting.
* Understand and abide by the local infection control policy and procedure.
* Act responsibly in respect of colleagues’ health, safety and welfare following safety at work practices including lone working, complying with local health and safety policy and guidance.
* Ensure the cleanliness of equipment in all clinical and non-clinical areas and assist the midwife in appropriately preparing the environment.
* Ensure adequate stock levels are maintained in all clinical settings, and equipment is available; escalate any depletion of stock or resources in a timely manner.
* Assist in stocking up and cleaning all home birth team equipment if required.
* Ensure the working order of equipment, reporting any concerns, faults or breakages to the appropriate person in a timely manner.
* Report any incidents or concerns using Datix and escalate such concerns or incidents appropriately and in a timely manner.
* Participate in the audit of standards within the unit as and when required
Administrative Duties
* Ensure that all clinical documentation written or electronic is accurately and confidentially collected, updated, stored and filed in accordance with local information governance and record keeping policy and guidance.
* Provide administrative support to the midwifery team as required
* Maintain confidentiality and data protection in line with local information governance and in accordance with legal requirements for tracking, obtaining, and filing clinical records
Professional Attitudes and responsibilities
* Convey an approachable and professional manner to all mothers, birthing people and their families.
* Demonstrate an awareness of discriminatory attitudes and challenge this behaviour to promote equality. Recognise how to support people from protected characteristics groups which includes: age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation (Equality Act 2010)
* Ensure that knowledge of local safeguarding policy and procedure is maintained and used appropriately referring issues of concern in a timely manner.
* To be vigilant of Child Protection issues and refer issues of concern in a timely manner to registered midwife complying with legal requirements.
Person specification
Qualifications (Academic/Professional)
* NVQ Level 3 in relevant subject, or equivalent qualification. E.g. N.N.E.B. Evidence of recent learning
Qualifications
* GCSE Maths and English Grades A-c or 4-9 or functional skills Level 2
Previous Experience (Nature & Level)
* Experience of working with women and families. Experience of multi-agency working. Experience of working with women from different groups and diverse communities. Experience in working with Mothers and children on an individual and group basis.
* Demonstrate understanding of clinical role in personal statement
Evidence of Particular - Knowledge - Skills - Aptitudes
* Knowledge of issues relating to the needs of individuals and different groups within the community. Ability to communicate clearly both verbally and in writing. Ability to develop good working relationships with wide range of people and organizations in the statutory and voluntary sectors including community groups and user. Ability to work as an effective team member. Ability to work with staff from a diverse range of backgrounds. Ability to work openly with parents and to be committed to community participation. Confidence to work flexibly and to challenge established ways of working and organisational structures
* Apply knowledge to role Produce evidence of application, Demonstrates utilisation of skills and how they have maintain competence.
Special Requirements - Unsociable Hours
* Flexible approach to work arrangements. Ability to work to tight deadlines. Commitment to personal development. Positive attitude towards equal opportunities and towards working in a multi-cultural environment.
* Demonstrates ability to work alone across the caseload area
Physical Requirements
* All appointments are subject to satisfactory medical clearance and the ability to cope with the demands of the role.
___________________________________________________________________________________
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Applicants are kindly requested to refrain from using AI at any stage during the recruitment process.
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
NUH are now able to offer application completion support and interview preparation support. Please follow the link to book onto our sessions: Support for NUH Job Applications
If you are aged 16 or 17 and applying for a role that is more than 20 hours a week, please be aware that you will be asked to commence an Apprenticeship within the Trust alongside your role, as long as there is a suitable apprenticeship standard available. This is in line with the current guidance in England that whilst young people under the age of 18 can leave school (on the last Friday in June) they must then do one of the following:
* Stay in full-time education, for example at a college
* Start an Apprenticeship
* Spend 20 hours of more a week working or volunteering, while in part-time education or training
Salary: The quoted salary will be on a pro rata basis for part time workers.
Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
ID and Right to work checks : NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.
Consent:
* Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Departmentconfidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
* Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£49.50 for enhanced and £21.50 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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