Overview
An exciting opportunity has arisen for an e-Rostering Support Officer to join the E-Rostering Team at RDASH. We are a small friendly team committed to delivering the maximum benefits to the trust from our e-Rostering system.
The Support Officer role will include providing day-to-day systems support and training, requiring someone who has strong IT skills and knowledge of Microsoft Office packages, together with effective interpersonal and communication skills (written and verbal), a can-do attitude and the confidence to support staff and managers to resolve their queries. The role is fast-paced and varied and requires a passion for problem-solving plus the ability to prioritise own workload.
The E-Rostering Team is responsible for the development and maintenance of the trust E-Rostering System. We have over 300 live rotas to manage, as well as ensuring that payroll is accurate and submitted every month. The team is also responsible for training managers and staff on how to use the system effectively and efficiently and supporting these staff in how to resolve any errors that may have occurred.
Main duties
To support the roll out of additional functionality to ensure full benefits realisation of the eRostering system including the payroll interface, competencies, employee on-line and Loop app.
To provide an effective, customer focussed eRostering support service, ensuring all users are adequately trained and able to fully utilise the system; ensuring data is kept up to date and that changes are completed in a timely manner.
To support the delivery of training for the eRostering system.
Details
Details Date posted: 21 October 2025
Pay scheme: Agenda for change
Band: Band 4
Salary: £27,485 to £30,162 a year per annum
Contract: Fixed term
Duration: 12 months
Working pattern: Full-time, Part-time, Flexible working
Reference number: 376-CP-0650
Job locations: Tickhill Road Site, Doncaster, DN4 8QN
Qualifications
Education/Qualifications Essential
* NVQ Level 3 or equivalent or equivalent in a relevant subject e.g. Business Admin, IT
Desirable
* ECDL or other equivalent IT qualification
Experience
Essential
* Experience of working with an eRostering system
* Experience of identifying and resolving system issues
* Experience of collaborative working
* Experience of working in a customer service/helpdesk environment
Desirable
* Experience of working with Allocate systems
* Experience of database management
* Experience of delivering systems training
Knowledge/Skills
Essential
* Excellent organisational and planning skills
* Ability to provide system training to others
* Ability to manage conflicting priorities and work to tight deadlines
* Ability to work to a high level of accuracy and attention to detail
Desirable
* Understanding of clinical settings and operational practices and pressures
Disclosure
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Rotherham Doncaster and South Humber NHSFT
Address: Tickhill Road Site, Doncaster, DN4 8QN
Employer's website: https://www.rdash.nhs.uk/ (Opens in a new tab)
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