Late Stage Recoveries Administrator Leamington Spa Hybrid (after training) £26,000 £28,000 Benefits Hybrid working A supportive team environment with clear performance expectations Opportunities to develop specialist legal recovery and insolvency knowledge Working for a very experienced and supportive team manager 25 days annual leave plus 8 Bank Holidays Private Medical Insurance Company Pension Scheme (Salary sacrifice single matched contributions to 4.5% for first 2 years, up to 7.5% after 2 years) Life Assurance Staff discounts on products Lovely modern office Are you experienced in late-stage collections, recoveries or arrears management and confident managing complex cases involving legal escalation or insolvency? This role sits within late-stage recoveries, supporting accounts that are significantly overdue and progressing through pre-legal, legal or insolvency stages. Unlike high-volume dialler collections roles, this position is primarily case management and administrative focused. You will take ownership of escalated accounts, review documentation, support legal progression, and ensure all case records are accurate, compliant and up to date. There will be some outbound contact when required to progress resolution, but the emphasis is on structured case handling rather than volume calling. This is a structured, compliance-led recoveries role requiring attention to detail, professionalism and the ability to balance firm debt recovery with fair customer treatment. Responsibilities: Manage late-stage arrears accounts progressing through pre-legal and legal recovery stages Review and maintain detailed, compliant case records Support cases involving CCJs, enforcement and insolvency processes such as IVA, DRO or bankruptcy Prepare documentation for legal escalation where required Liaise with internal teams and external legal partners Conduct affordability reviews and structured financial assessments when necessary Support outbound contact where appropriate to progress resolution Work within regulatory and fair treatment guidelines at all times Requirements: Previous experience in late-stage collections, recoveries or arrears management Understanding of legal recovery processes and/or insolvency procedures Strong administrative and organisational skills Highly organised with strong attention to compliance and detail Confident handling sensitive financial conversations when required Resilient and comfortable managing complex or escalated cases Shift Pattern: 7-week rotation: 5 8:30am 5:00pm 1 8:00am 4:30pm 1 11:30am 8:00pm INDH