Job Description
Manage catering onsite service
In accordance with ARAMARK's standardized program, oversee onsite catering services to meet or exceed client expectations while adhering to budget guidelines.
Responsibilities
1. Assist the account manager in establishing and organizing the implementation of the ARAMARK Environmental Services program according to standardized procedures. Execute standardized ARAMARK work.
2. Manage catering service routines during mealtime to ensure smooth operations and implement improvements aligned with operational objectives.
3. Oversee crew scheduling, shifts, and attendance to support efficient service during mealtime.
4. Continuously improve working efficiency and service quality.
5. Conduct safety training to promote safety awareness and maintain a safe workplace.
6. Manage inventory, tools, materials, and fixed assets; ensure tableware and environment safety and cleanliness.
7. Maintain good internal communication and collaboration; focus on problem-solving to ensure smooth operations.
8. Establish effective communication with clients to meet or exceed their requirements.
9. Train staff to enhance service skills and capabilities; maintain detailed working journals and handover checklists.
Qualifications
* Education: College degree or higher.
* Work Experience: At least 2 years of onsite managerial experience in the catering industry; experience in large-scale property companies, five-star hotels, or customer service management preferred.
* Vocational Qualifications: Familiarity with catering and coffee shop procedures and standards; knowledge of professional service systems and operations.
* Computer & Language Skills: Proficiency in MS Office (Excel, Word, PowerPoint); basic English communication skills.
* Competencies: Customer service orientation, strong communication skills, teamwork spirit, ability to work under pressure, problem-solving skills, flexibility, integrity, responsibility, enthusiasm, professionalism, and drive for excellence.
About Aramark
Aramark Northern Europe is a leading service and solutions provider, supporting clients in food, facilities management, property services, and retail solutions. We are committed to developing talents, fueling passions, and empowering growth. We value diversity and are an equal opportunities employer.
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