Job Title: Multi Site Relief Worker
Responsible to: Homelessness Accommodation Team Leader
Base: Relief across all Brighter Future services
Purpose of the job:
· To assist customers with complex needs to benefit from the support offered by our Brighter Futures services.
· To provide a safe environment in the day, maintaining the safety and security of customers and colleagues.
· To deliver a customer facing support service in line with Brighter Futures standards.
Key Duties:
Services were cover will be needed:
6am - 2pm - Monday to Sunday (Rough Sleepers Team)
The team go out to identified locations across Stoke on Trent and Newcastle to find individuals who are rough sleeping. The team complete verification paperwork which is the start of the support for those individuals. When back in the office there are a number of admin task to complete spreadsheets, referrals and case files along with answering the rough sleeper mobile. Driving licence required.
10am - 4pm - Monday to Friday (Hanley Connect – Homeless Hub)
The role is meet and greet at the door, scanning customers and also supporting individuals with telephone calls. The role also includes laundry of customer clothes.
9am - 1.30pm - Monday to Friday (Orchid Women's)
The role is meet and greet at the door, scanning customers and also supporting females accessing the drop in.
8am - 8pm and 8pm - 8am - Monday to Sunday (Homelessness Accommodation/Night Shelters)
The role is to manage the day to day building management and security requirements, To support the day to day emotional wellbeing of our customer by getting them involved in activities and support with domestic duties.
Assessment & Support planning:
· Assesses needs and agrees support plans in a timely way in line with casework standards and Brighter Futures values.
· Develop effective and co-operative relationships with partner agencies.
· Completes and updates risk assessments and deliver support in line with risk management plans.
Provision of support:
· Provide tailored support to help customers to develop both their confidence, self -esteem and wants
· Work with other agencies to secure specialist help and support, and to encourage customers with social engagement, employment/ education and training skills development in line with assessed needs and aspirations.
· Make effective use of the accommodation units and support services to meet the changing needs of customers
Security, Health & Safety:
· Contribute to ensuring a clean and safe environment in line with health and safety, building safety and fire safety policies and procedures.
· Report any repairs promptly, and support customers to enable maintenance work to take place
· Support customers to understand any potential risks to themselves and support them to take required steps to avoid further action
· Ensure lone working is safe and in line with policy.
· Ensure working methods are safe and in line with policy.
Safeguarding & Protection from Abuse:
· Report concerns and provide written reports detailing safeguarding concerns and actions taken.
· Support and advise other staff on professional boundaries and conduct and report issues of concern as appropriate.
· Work with partners to ensure that customers and staff are protected from abuse, incidents are responded to and plans implemented.
· Operate professional boundaries and support others to do so.
· Ensure customers understand how they will be protected from abuse.
Customer Involvement & Empowerment:
· Empower customers by supporting their thinking and decision making and helping them get in touch with their ability to do what they need to achieve their goals.
· Ensure the information that customers need is readily available for them and distributed to them as soon as possible.
· Ensure that customers are consulted on all aspects of the service they receive and are able to take part in consultations and can influence and co-design service improvement and development.
· Embed a psychologically and trauma informed culture and environment within the service that enables people to thrive
Fair Access, Diversity and Inclusion:
· Ensure that every customer has equality of opportunity and that no one is disadvantaged in their access into or exit from the service.
· Challenge as appropriate other staff and customers' oppressive practice or stereotyping.
· Ensure that customers understand the terms and conditions of their licence/ tenancy agreement and take action as appropriate where they do not.
· Ensure that customers' feedback, suggestions or complaints are responded to promptly and appropriately and in accordance with policies and procedures.
· Ensure that customers' needs are properly assessed and responded to in ways which respect their personal needs and preferences.
Additional Responsibility:
· Ability to remain calm under pressure in difficult situations.
· Must be self-motivated with a positive can-do approach.
· Strong commitment to equality and diversity.
· Must be able to demonstrate a commitment to our Values.
· To promote the aims and values of Brighter Futures to any other agency or organisation in a professional manner.
· Take responsibility for your own professional development and training.
Behaviour & Competences:
Behaviour embodies Brighter Futures values and is within the Code of Conduct
Demonstrate the competencies and behaviours set out in the Competency Framework.
Work to Brighter Futures aims, values, policies and procedures and ensure that others do so.
Hours of Work:
To cover all shifts including days, evenings, weekends and nights. The times and durations of work hours will vary.
Job Type: Permanent
Pay: £12.95-£13.59 per hour
Benefits:
* Additional leave
* Casual dress
* Employee discount
* Gym membership
* On-site parking
* Referral programme
* Store discount
Application question(s):
* Do you have experience using Microsoft including Excel?
* Do you have experience working with individuals with complex needs?
Work Location: In person