Job Description
North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process.
We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.In October 2025 we published our Anti-racist Statement, which sets out our key commitments to becoming an anti-racist organisation. These commitments underpin our recruitment practices and reflect our dedication to creating a diverse, inclusive, and representative workforce. The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds.
We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time. The Trust reserves the right to close this vacancy early if a large number of applications are received.Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion.
When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.Job overviewFacilities Management Team LeaderAn exciting opportunity has arisen for a Team Leader to oversee the running of the Facilities management team at our Headquarters at Ladybridge Hall in Bolton.We are seeking a tenacious individual to lead this small, dedicated team, you will need to be a motivator who will provide advice, guidance and support and have a “hands on” approach with the team.Knowledge and experience of the following are essential to the post:· Management of Staff· Experience in dealing with sensitive and confidential information with an understanding of the Data Protection Act.· Effective Team Leader/Player· Managing workloads and performance.Main duties of the jobThe FM team are the main point of contact for all colleagues and external visitors to site as well as answering incoming calls from the public wishing to access our servicesHealth, safety and security for our colleagues and visitors is a high priority to the Trust, and so the successful applicant will be trained to become a senior fire marshal and will also be responsible for leading the ongoing review of fire and security procedures.As a support function, under Corporate Services this position would be suited to someone with experience of working in a fast-paced environment.Please note this is a full-time position and will be 5 days on site, there is no option to remote work.Professional discussions will be held week of the 16^th March.Working for our organisationNorth West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013.
This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.Detailed job description and main responsibilitiesPlease ensure that you have read and understood the job description and person specification before applying. Person specificationSkills / competenciesEssential criteria- • Clean, full driving licence- • Computer literacy and experience in the use of MS Office software- • Effective and demonstrable customer service skills- • Able to organise and plan activities for self and team to effectively prioritise tasks and to manage conflicting demands on time and resources, in order to deliver objectives.- • Ability to negotiate and influence persuasively to obtain approval, agreement, and co-operation with all contacts.- • Ability to command confidence and respect from internal colleagues and external stakeholders at all levels.- • Able to work on own initiative without supervision.- • Able to work well under pressure and meet deadlines.- • Ability to design and implement changes to improve systems and processes.- • Demonstrate sensitivity to the needs of individuals & groups.
Dealing with sensitive information and always maintaining confidentiality.- • Demonstrate commitment and enthusiasm for ongoing personal development & the development of staff through encouragement, support, and motivation to enhance team skill and opportunities- • Flexible and highly motivated with strong problem-solving skills.- • Demonstrable recent CPD- • Demonstrable compassionate and inclusive leadership- • Demonstrable experience of line management responsibilitiesExperienceEssential criteria- • Experience of managing a team- • Experience of working in a customer focused role.Qualification and knowledgeEssential criteria- • GCSE grade 4-9 in English Literature or Language and in Mathematics or equivalent qualifications- • Previous experience working at a supervisory level- • Recognised qualification in Facilities or Hotel Management- • European Computer Driving Licence (ECDL) or demonstrable experience.Values and behavioursEssential criteria- • Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable----------------------------------------Any offer of employment may be withdrawn if you knowingly withhold information, provide false or misleading information.Should you be successful at interview stage successful candidates will receive a conditional offer of employment, this will be subject to the NHS Employment Checks Standards.A valid right to work and identity checkReference checks - This will cover a minimum of a three year period and will include a request for the number of days and occasions of sickness absence covering a minimum two year period. In line with equality legislation, the earliest point at which we will ask health related questions is when an offer of employment has been made. Absences related to disability may be excluded from these considerations; consideration would be given as to what would be a reasonable attendance level, based on the information available.
Absences related to pregnancy, maternity and/or gender reassignment will be excluded from these considerations. Detailed information on the NHS Employment Checks Standards is available on the NHS Employers website; search ‘employment checks’.DBS Checks - If the post is subject to DBS disclosure, a charge will be made for this disclosure.Occupational Health - You will require satisfactory medical clearance.Whilst not a condition of employment, all staff are encouraged to be vaccinated against COVID-19 as this remains the best lined of defence against COVID-19.From 1^st September 2018, Section 2 of the Agenda for Change Terms and Conditions will automatically apply to the calculation of unsocial hours for all appointments that commence in post from this date (except secondments).If you do not have regular access to your email please contact a member of the HR Hub Team on 03451122018.