We share an ambition to be recognised as the benchmark in all of our operations.
At TrustFord we keep on growing. From selling electric vehicles in ever greater numbers, to providing more mobile servicing and growing our commercial and fleet vehicles, we’re offering and delivering more choice to our customers every day. Becoming a more diverse and inclusive business will also be vital to our success, but what won’t change is the buzz we get from working in a fast-paced environment that’s % customer-focused.
We are looking for an Service Delivery Manager to join the IT Team to support innovation and leverage current IT investment. This is a key strategic role within the organisation and will suit a committed and confident IT professional with sound business acumen and technical experience. You will be responsible for leading and continuously improving IT support services across Customer, Business and Infrastructure Support. The role ensures reliable, customer-focused IT services while acting as a key interface between business teams, technical architects, and third-party partners to ensure solutions are fully supported, scalable, and operationally fit for purpose. This role owns the day-to-day operational performance of IT services and plays a critical part in shaping how technology is experienced across the organisation. You'll be given real responsibility to shape IT strategy and the opportunity to implement projects that will make a real difference. You'll be a key contributor to the planning, development and implementation of projects that will underpin the company’s growth strategy.
The successful candidate will have solid background in IT projects management and will report project status through Senior Management and Customer reviews, ensuring the development and implementation of recovery plans where necessary. You'll oversee the Risk & Opportunity Management process for the project and ensure “Lessons Learned Management” is applied to all projects.
Have you directly managed IT service delivery teams for at least 3 years?
Have you led service support teams and managed third-party suppliers to meet SLAs and service targets?
Have you successfully improved SLA compliance or service performance in a previous role?
Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are committed and are looking for a career, please apply online.
This is a Hybrid role working on site a minimum of two days a week, and the rest of the week from home.
In addition to receiving a competitive salary, for the right candidate this position will offer:
1. Industry leading package
2. 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
3. Pension Scheme & Life Assurance
4. Ford Privilege vehicle purchase scheme
5. Discount on Service, Bodyshop and Parts
6. 1 day each year to volunteer for a charity of your choice
7. Cycle to work purchase scheme
8. Access to Perks at Work discount website