Our employees are our most valuable asset. Together we make motion safer, cleaner and smarter. We see the challenges of the future as opportunities, which is why as an automotive and industrial supplier – we want to be pioneers in all aspects of our work. In doing so, we rely on an innovative, open and trusting work environment. Join our team – and make the world move smarter as you take your career to the next level. Requirements Full training will be provided Good literacy and numeracy skills Good knowledge of Microsoft packages, specifically Outlook, Teams and Excel Technical knowledge of automotive porducts and applications is helpful Postive and Professional attitude when communicating with customers Excellent attention to detail and ability to manage multiple tasks Team workpace environment experience is preferred but not essential Professional and organised, with a desire to bring about improvement Takes ownership of tasks and topics proactively and is self-motivated to perform to tight deadlines Responsibilities Answer queries from our customers, garages and internal stakeholders relating to: Catalogue applications Competitor cross references Fitting procedures and perceived product faults Returned products Support with fault diagnosis with internal and external stakeholders Takes ownership of tasks and topics proa Fitting procedures and perceived product faults Returned products Support with fault diagnosis with internal and external stakeholders Work with various computer based programs and databasees to obatin or check information as well as maintaining our technical databases Researching /compiling technical service information for the UK and wider European Automotive market Support the UK and European focus groups on projects Attend and deliver product training when/where required and applicable Record and answer enquiries from Schaeffler website and REPXPERT pages.