Overview
Lovemead Group Practice/Roundstone Surgery – Patient Services Team – Reception/Admin
10 Hours Per Week + Overtime Opportunities
Trowbridge Town Centre
Are you considering a career move into the NHS, or are you currently working within healthcare and looking for a fresh challenge? If so, this could be the perfect opportunity for you.
Lovemead Group Practice is looking for an enthusiastic and reliable individual to join our friendly Patient Services Team at our town centre general practice in Trowbridge.
If you’re passionate about helping others, thrive in a busy environment, and have experience in a customer-facing role, we’d love to hear from you!
What the Role Involves
This is much more than just a reception role. You will:
* Welcome and assist patients both in-person and over the phone
* Handle a wide range of administrative tasks including scanning and managing triage requests
* Respond to high volumes of patient queries professionally and efficiently
* Signpost patients to relevant services and sources of information
* Work closely with both clinical and non-clinical colleagues as part of a collaborative team
What We’re Looking For
* Strong IT skills and the ability to multi-task in a fast-paced environment
* A calm, compassionate, and confident communicator
* Previous experience in a healthcare setting is desirable, but not essential – full training will be provided
* Flexibility to cover shifts between 8:00 AM and 8:00 PM, Monday to Friday, including covering absences
What We Offer
* Competitive salary
* NHS Pension Scheme membership
* Ongoing development and training opportunities
* A supportive and welcoming team culture
How to Apply
Please send your CV and a covering letter explaining what you can bring to our team to:
Tracy Wakeley, Reception Manager
Email: tracy.wakeley@nhs.net
Closing Date: 12th October 2025
Interviews Planned: Week commencing 13th October 2025
Please note: Previous applicants need not apply
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