Join to apply for the Regional Operations Executive role at Newcross Healthcare Solutions
2 days ago Be among the first 25 applicants
Join to apply for the Regional Operations Executive role at Newcross Healthcare Solutions
Direct message the job poster from Newcross Healthcare Solutions
Talent Acquisition Specialist and People Advisor
Are you organised, people-focused, and ready to make a real difference every day? At Newcross, we’re on the hunt for Regional Operations Executives to be the heartbeat of our booking operations – connecting healthcare professionals with the shifts they love, and clients with the care they need.
Be pivotal to our success and elevate your career. Apply now!
Job Title: Regional Operations Executive
Reporting to: Regional Booking Manager
Location: Hybrid, Hamilton, Scotland – some hours / days required in office
Salary: £26,500 pro rata + up to £6,000 pro rate bonus depending on hours
Hours / rota: Between the hours of Monday – Friday 2:00pm – 10:00pm
+ Saturday and Sunday 1:00pm – 10:00pm
Minimum hours required 20 hours per week.
Training: Up to 3 weeks full time in the Hamilton Office. 9:00am – 5:30pm.
Who are we?
Today, with technology at the very core of its operations, Newcross is one of the UK’s leading providers of temporary nursing and healthcare staffing solutions with ambitions to become the world’s largest nursing platform. By creating a more dynamic, effective and efficient business model that will revolutionise the experience for both colleagues and clients, Newcross wants to redefine excellence in the healthcare industry and continually disrupt the market.
Who are you:
In this fast-paced role, you’ll be the first point of contact for client bookings and a vital support for our healthcare teams via phone, email, and live chat. You’ll coordinate schedules, solve problems on the fly, and ensure every interaction is smooth, professional, and leaves a lasting positive impression.
From booking shifts to promoting our Health Force Go App, from handling live chat enquiries to ensuring compliance – you’ll be right at the centre of our operations.
What You’ll Do:
* Be the go-to contact for client bookings and healthcare staff queries.
* Manage staff scheduling via bespoke software, ensuring client requirements are met.
* Handle live chat enquiries for Health Force, Community Care, and Recruitment teams.
* Train and support care staff in using our Health Force Go App.
* Maintain strong working relationships with workforce and recruitment teams.
* Problem-solve booking challenges quickly and effectively.
* Upsell services to clients to support business growth.
* Maintain accurate documentation and ensure compliance with processes.
* Build strong client relationships and gather feedback for improvement.
* Adapt quickly to changing client needs or staff availability.
What We’re Looking For:
* Experience in customer service or contact centre environments.
* Excellent communication skills and the ability to juggle multiple tasks.
* Strong IT skills and quick to learn new systems.
* Problem-solving mindset and conflict resolution skills.
* Ability to work confidentially and with discretion.
* Attention to detail and accurate data entry skills.
* Cultural sensitivity and adaptability in diverse situations.
* Positive, proactive, and able to work well under pressure.
* Knowledge of healthcare operations is a bonus.
If you’re ready to join a fast-moving, supportive team where no two days are the same – and where your skills will have a direct impact on the quality of care our clients receive – then this is the role for you.
Apply today and help us connect great people with the care that changes lives.
Equality, diversity, and inclusion:
We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.
If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend an interview, please contact us and we will talk to you about how we can assist.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at Newcross Healthcare Solutions by 2x
Sign in to set job alerts for “Operations Executive” roles.
Car Sales Executive - Glasgow OTE £40-50K (uncapped)
Glasgow, Scotland, United Kingdom 3 weeks ago
Motherwell, Scotland, United Kingdom 1 month ago
East Kilbride, Scotland, United Kingdom 1 month ago
Coatbridge, Scotland, United Kingdom 1 month ago
Coatbridge, Scotland, United Kingdom 4 days ago
Glasgow, Scotland, United Kingdom 4 days ago
Glasgow, Scotland, United Kingdom 1 month ago
Coatbridge, Scotland, United Kingdom 1 month ago
Glasgow, Scotland, United Kingdom 1 month ago
Glasgow, Scotland, United Kingdom 2 days ago
Stirling, Scotland, United Kingdom 2 days ago
Hamilton, Scotland, United Kingdom 2 weeks ago
East Kilbride, Scotland, United Kingdom 1 month ago
Hamilton, Scotland, United Kingdom 1 week ago
Glasgow, Scotland, United Kingdom 5 hours ago
Coatbridge, Scotland, United Kingdom 4 days ago
Glasgow, Scotland, United Kingdom 5 days ago
Regional Account Manager – Food Industry
Sales Manager Step Up to General Manager - £10m Trade Business
Glasgow, Scotland, United Kingdom 1 week ago
Bathgate, Scotland, United Kingdom 3 weeks ago
Glasgow, Scotland, United Kingdom 1 week ago
Glasgow, Scotland, United Kingdom 1 month ago
Glasgow, Scotland, United Kingdom 5 days ago
Glasgow, Scotland, United Kingdom 3 weeks ago
Glasgow, Scotland, United Kingdom 1 month ago
Glasgow, Scotland, United Kingdom 1 week ago
Glasgow, Scotland, United Kingdom 2 weeks ago
Bellshill, Scotland, United Kingdom 5 days ago
Glasgow, Scotland, United Kingdom 4 days ago
Bellshill, Scotland, United Kingdom 2 weeks ago
Bathgate, Scotland, United Kingdom 3 weeks ago
Glasgow, Scotland, United Kingdom 2 weeks ago
Glasgow, Scotland, United Kingdom 1 week ago
Glasgow, Scotland, United Kingdom 2 months ago
Stirling, Scotland, United Kingdom 1 week ago
Grangemouth, Scotland, United Kingdom 4 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr