Director of Clinical Operations
Employer
Pilgrims Hospices
Location
Flexible across East Kent (Canterbury, Ashford, Thanet)
Salary
circa £95,000 + excellent benefits including NHS pension for eligible applicants
Closing date
29 Sep 2025
Contract
Permanent
Hours
Full time
Sector
Charities, Community & Social Care, Health, Cause, Care management, Health (charity)
About Us
Pilgrims Hospices is one of the UK's largest hospice charities, delivering compassionate end-of-life care to adults across East Kent. With over 400 staff and 1,600 volunteers, we support thousands of patients and their families offering expert care, comfort and dignity in the face of life-limiting illness. Our services are free of charge and delivered with compassion, whether in our hospices, in people's homes, or in the community.
We believe that everyone deserves quality care, tailored to their needs and wishes, and we are proud to be a trusted part of the communities we serve.
We are seeking a strategic and empathetic Director of Clinical Operations to lead and oversee our clinical services across East Kent. As part of the Leadership Team, the new Director of Clinical Services will ensure the delivery of high-quality, patient-centred care, while driving innovation and operational excellence across all clinical teams.
As Director of Clinical Operations, you will play a vital role in shaping the future of hospice care in Kent. Your leadership will ensure that patients and families receive compassionate, high-quality support at a critical time in their lives. By driving innovation, championing equity, and fostering a culture of excellence, you'll make a lasting difference - both to the people we care for and to the teams who deliver that care every day.
About You
* Relevant clinical qualification (e.g., Nursing, Medical, AHP).
* Significant senior leadership experience in clinical care.
* Strong understanding of clinical governance, CQC regulations, and compliance.
* Proven leadership in change management, budgeting, and patient outcomes.
* Experience of service development and innovation.
* Excellent interpersonal and stakeholder engagement skills.
* Commitment to equality, diversity, and inclusion.
* Experience improving patient outcomes and operational efficiency.
* Strong financial acumen and KPI delivery.
* Proven experience navigating complex healthcare systems.
* Collegiate decision-maker with sound judgement.
* Enjoys collaboration with experienced system health leaders.
* Credible, confident, and open to learning.
Application details
Closing date for applications: 9am, Monday 29 September 2025.
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