Relationship manager East region
Salary: Circa £42,500 (negotiable based on experience) + comprehensive benefits package
Jisc grade: CRG3 (internal use only)
Job Type: Permanent
Hours: 35 hours per week
Reports into: Deputy Director, Relationship Management
Location: Remote - Predominantly remote working, and regular travel is required to Jisc offices and/or customers. Meeting in person is something we value so you may need to travel on occasion to our hub offices. This role requires occasional overnight stays.
This role is focused within the East Midlands/East Anglia region, and as such applicants will need to reside within or close to the region.
For 30 years Jisc has pioneered digital solutions for UK education and research, transforming how knowledge is created, shared and used.
We are uniquely positioned to protect, promote and lead the sector in digital and data transformation, making a difference to students, communities and society. Together, we are
working to build a better digital future for education and research.
Raise your potential at Jisc through our culture of lifelong learning. At Jisc, we're all about growth, so embrace new challenges, sharpen your skills and shape a career that excites you.
The role:
The FE and Skills directorate is the primary point of contact for Jisc’s FE and Skills members across the UK. It is the directorate’s role to ensure member and funder satisfaction through maximising uptake of services across supported sectors (to generate additional income and embed Jisc's position as the sectors' trusted partner).
As the Relationship manager, you will own a portfolio of FES accounts as a single point of contact. Through effective relationship management with senior leaders, operational leads and influencers in member organisations, you will work to ensure members maximise the value of their Jisc membership through take-up of services, will capitalise on leads to sell new product and services from across the broad Jisc portfolio, and position Jisc as the sector's trusted digital Partner to help secure our core funding.
What you’ll be doing:
* Acting as the principal point of contact with respect to all Jisc products, services and development programmes.
* Conducting reviews and relationship management activities with a portfolio of members, with respect to the organisational consumption of Jisc products and services, and identifying how members can further increase the value of their Jisc membership.
* Generating more revenue from accounts that are already spending money with us and developing additional business.
* Assuring the quality of service Jisc delivers to members, facilitating service delivery teams to do what is necessary for specific accounts, including trouble shooting and handling of complaints.
* Identifying new business that can contribute to Jisc’s continued development, supporting a corporate business development strategy.
* Engaging with relevant community groups and key stakeholders in order to support member relationship management and embedding Jisc’s position in the UK’s FES sectors.
What we are looking for:
* A proven track record of effective member relationship management.
* A successful track record of generating sales from within a complex technology organisation.
* A proven record of growing existing accounts and identifying new business opportunities.
* Expected to demonstrate excellent communication skills, being able to explain complex issues in plain terms to non-specialists.
* Must be comfortable with a matrix management environment and be willing to operate flexibly across a large and often diverse geography and membership base.
* As a field-based worker, will be comfortable with regular travel, working on-the-move and working remotely from an office environment. A driving license would be beneficial.
Don’t meet every single requirement?
We know that sometimes people can be put off applying for a job if they think they can’t tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but if you feel this role is perfect for you. You may be just the right candidate for this or other roles!
Hybrid working:
Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value, so you may need to travel on occasion to any of our hub offices.
Why work for us?
At Jisc, every role is meaningful, and every individual is valued. We foster a culture of continuous learning and personal growth, offering opportunities to develop new skills and make a real impact in education and research. With a strong focus on work-life balance, we embrace flexible working that prioritises outcomes over hours, empowering you to create a rhythm that energises both your professional and personal life.
Our Guiding Principles:
Jisc’s culture is powered by our four guiding principles: putting customers first, driving innovation, creating impact, and championing inclusive collaboration to deliver sustainable outcomes and shape a better future.
Discover the amazing benefits we provide! Here’s what you can look forward to:
* Flexible work pattern, which can adapt to suit your schedules and personal commitments
* 31 days annual leave (plus bank holidays) that includes three closure days over Christmas
* Buy up to an additional 5 days leave during the flexible benefits window
* Generous flexible pension schemes
* A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support
* A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development
* Allocated allowance of up to £250 to equip your home office
* Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money
* A wide range of discounts and cashback from retailers and big-name high-street stores
* Family friendly policies including enhanced parental, maternity and paternity and co-parental leave as well as opportunity for career breaks
* Support your volunteering with up to 3 days volunteer leave
Equity, diversity and inclusion:
Jisc believe our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging.
We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status.
Application process:
Please let us know how we can best accommodate you throughout the recruitment process. We’re committed to making our process accessible and comfortable for everyone - just tell us what works best for you.
Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls!
We’re really looking forward to getting to know the real you. While we encourage the use of AI tools to help you get started on your CV or cover letter, we encourage you to review your application before submitting. Make sure it truly reflects your own voice, experiences, and personality.
If you are currently a Jisc employee, please apply through your Dayforce Employee profile.
We have a thorough background screening process that verifies the details you share with us in your CV and your application. Any inaccurate information supplied during the application stages can lead to a job offer being withdrawn.
Sponsorship:
Jisc has an active sponsor licence to recruit on a Skilled worker visa basis. Candidates wishing to apply who require sponsorship should determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevant Home Office criteria. Jisc does not offer any financial re-imbursement towards the applicant costs, such as re-location, skilled worker visa and dependant costs or the immigration health charge.
No agencies please.