Introduction Hands on People (HOP) is a community services provider dedicated to supporting individuals living with disabilities. Our mission is to empower our clients by helping them navigate government and insurance schemes, including the National Disability Insurance Scheme (NDIS), to access support more efficiently. With a highly skilled team, we offer a wide range of services, such as Accommodation Services, Community Nursing, NDIS Support Coordination, NDIS Plan Management, Social and Community Participation, and Veteran’s Home Care. Operating primarily in Darwin, Katherine, Alice Springs, and Brisbane, we are committed to fostering independence and improving the quality of life for our clients. Our passionate staff build personal relationships with each customer, working towards enriched and empowered living. In addition, our vision is to become the preferred service provider in the disability and aged care sector. At HOP, we are driven by our values encapsulated in PARTT: Partnership : We believe in collaboration, working closely with clients and their families. Accountability : We take responsibility for our actions and commitments. Respect : Every individual, whether client or staff, is treated with the utmost dignity. Trust : We build strong, reliable relationships based on honesty and confidentiality. Transparency : We operate with openness, ensuring clarity in all our processes and decisions. Our specialized care extends to those recovering from cardiac, orthopedic, stroke, and neuro conditions, through personalized and high-quality rehabilitation services that reflect our commitment to excellence. Description The Assets Maintenance Officer is responsible for managing and maintaining a diverse portfolio of properties owned or leased by Hands On People (HOP). This role includes overseeing the strategic development of HOP’s property assets, ensuring compliance with regulatory standards, and supporting service delivery to meet client needs. The role also extends to fleet management, IT asset support, and inventory control, ensuring smooth daily operations across all facilities. Your duties will include but not be limited to: Key Responsibilities: Property & Asset Management: Manage property procurement, lease administration, and tenancy processes. Conduct routine property inspections and prepare reports (entry, exit, and condition). Coordinate timely repairs, maintenance, and modifications. Develop and maintain the Property Asset Management Framework. Keep the asset register updated, including property, vehicles, IT equipment, and other organizational assets. Perform MONTHLY asset audits and ensure data accuracy. Advise on property strategy, acquisitions, disposals, and upgrades. Prepare and present regular property portfolio reports. Fleet Management: Manage all vehicle-related tasks: acquisition, maintenance, repairs, compliance, and safe operation protocols. Track fuel usage, maintenance logs, registrations, and insurance. Implement driver safety initiatives and oversee fleet performance reporting. IT Asset & Support Services: Maintain a comprehensive inventory of IT assets, including hardware and software. Provide frontline IT support (desktops, laptops, printers, phones). Install, configure, and update IT systems and software. Manage IT procurement, warranties, and vendor relations. Ensure regular IT maintenance, security patches, and backups. Inventory & Supplies Management: Maintain stock levels for essential items (PPE, cleaning supplies, groceries). Liaise with vendors and manage procurement processes. Oversee storage, quality control, and timely delivery of supplies across departments. Order, collect, and distribute groceries, cleaning items, and other supplies to accommodation services and offices. Maintain stock levels for essential items, ensuring timely procurement and delivery. Coordinate with staff to ensure smooth distribution and replenishment. Skills And Experiences General Administrative Duties: Manage helpdesk calls and emails, escalating when necessary. Prepare reports and maintain accurate documentation across property, fleet, and IT operations. Liaise with contractors and service providers to ensure smooth operations. Organise and oversee all project activities to ensure alignment with timelines and deliverables Develop and maintain databases, trackers, and documentation to monitor project performance and milestone completion Assign and manage project resources to ensure productivity and high-quality outcomes Respond to project-related inquiries and resolve operational challenges Report on project risks, variations, and progress to senior management and escalate issues where necessary Support communication and coordination between company departments, stakeholders, contractors, and service partners Oversee contract work and report on any changes to service or delivery expectations Collect, analyse, and present data on project outcomes to inform future initiatives Prepare and review reports, proposals, and submissions relating to company operations and project activities Ensure all project tasks align with NDIS Quality and Safeguards requirements Required Education/Licenses/Certificates: Relevant tertiary qualification in Property Management, Asset Management, or a related field. Current NT unrestricted driver’s license. Current First Aid Certificate and CPR. Valid OCHRE card. Required Knowledge & Experience: Several years of experience in property, asset, or facility management. Knowledge of asset tracking, property compliance, and fleet/IT management. Strong administrative, troubleshooting, and problem-solving skills. Skilled communicator, both orally and in writing. Proficient in Microsoft Office 365 and relevant asset/fleet management software. Experience in budget management and reporting. Work Conditions: Work may involve travel between property locations. Requires physical tasks such as site inspections and minor maintenance oversight. May require occasional after-hours or weekend work for urgent property matters. Core Competencies: Strong organizational and multitasking abilities. High attention to detail and accuracy. Ability to work independently and as part of a team. Commitment to maintaining client safety, confidentiality, and compliance standards.