Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work!
Conference and Banqueting Operations Manager
Key Responsibilities include:
* Delight our guests: Deliver an upbeat, friendly, and professional service, ensuring exceptional guest and member experiences and continuously seeking ways to enhance satisfaction.
* Supervise execution of events: Plan, organise, and oversee a wide range of banquet events, including breakfasts, conferences, luncheons, dinners, and gala functions, ensuring smooth and successful delivery.
* Ensure flawless event setup and breakdown: Oversee the preparation and presentation of function rooms to brand standards, and ensure all areas are efficiently broken down and reset for future events.
* Drive operational excellence: Manage all Conference and Banqueting floor operations, ensuring compliance with brand standards while identifying opportunities to improve efficiency, quality, and service delivery.
* Collaborate for success: Maintain strong communication across hotel departments, external suppliers, and stakeholders to ensure seamless event execution and positive working relationships.
* Manage team performance: Lead, schedule, train, and support the banquet team, addressing performance, conducting regular communication meetings, and fostering a motivated, high‑performing environment.
* Support commercial performance: Optimise sales opportunities, control costs, and stay aware of industry trends to enhance the range and quality of Conference and Events offerings.
* Ensure operational readiness: Monitor staffing levels to meet business demands and ensure ongoing training and development within the team.
* Uphold regulatory standards: Ensure full compliance with health, safety, sanitation, and brand policies, safeguarding both guests and team members.
Qualifications
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Benefits
* Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world‑class hotels through our Go Hilton travel program.
* Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future.
* Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents.
* Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones.
* Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care.
* Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best‑in‑class Employee Assistance Program (EAP).
* Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
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