What you’ll be doing:
* Taking responsibility for the overall customer experience across the store, from checkout to back of house, ensuring we deliver on our customer commitments.
* Managing the front-end checkout operation, ensuring all customers are served in line with our expectations.
* Managing operations in our petrol station (if applicable).
* People management, including performance and capability management, conducting disciplinaries, and ensuring accurate scheduling and pay.
* Occasionally assuming overall responsibility for store operations, providing direction and support to colleagues to deliver excellent customer service.
What makes a great customer experience manager:
* Previous line management experience in a fast-paced, operational environment.
* A genuine obsession with customers and service, coaching teams to excel in these areas.
* Ability to deliver KPIs and other performance indicators.
* Experience managing disciplinaries and employee relations issues.
* Leadership skills in managing store operations independently in the absence of senior management.
Working for us has great rewards
Salary depends on experience, store size, complexity, and location. We also offer a range of benefits, including:
* 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% on Fridays and Saturdays at Sainsbury’s and at Argos on pay days.
* An annual bonus scheme based on performance.
* Free food and hot drinks in stores.
* Generous holiday, maternity, and paternity leave.
* Pension scheme with 4-7.5% employer contributions.
* Sainsbury’s share scheme at discounted rates.
* Wellbeing support, including counselling and legal advice.
* Colleague networks for support and development.
* Cycle to Work scheme for purchasing bikes and equipment.
* Discounted offers on gym memberships, holidays, retail vouchers, and more.
An inclusive place to work and shop:
We are committed to inclusivity, ensuring all colleagues can reach their potential and all customers feel welcome. We offer enhanced leave for families and carers, resources for understanding and support, and internal networks promoting diversity. We provide development opportunities such as mentorship, training, and career progression. To learn more about our inclusivity efforts, please visit here.
If you require reasonable adjustments during the application or interview process, please let us know, and we will support you.
Leading in our stores:
Our management teams are the driving force behind our business. With strong leadership, a passion for service, and an eye for opportunity, they empower teams to excel daily. They ensure product availability, safety standards, and seamless operations, making work rewarding for colleagues and shopping a superior experience for customers. This is how we bring our purpose to life, one action at a time.
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