Social network you want to login/join with:
Customer Relations Team Leader, Guildford
Client: Stellantis Financial Services UK, Germany and Austria
Location: Guildford, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
3
Posted:
06.06.2025
Expiry Date:
21.07.2025
Job Description:
The Responsibilities of a Customer Relations Team Leader
Are you a dynamic and motivated individual with a passion for delivering exceptional customer service? We’re looking for a dedicated Customer Relations Team Leader to join our vibrant team. In this role, you’ll lead and inspire a team of Customer Relations agents, ensuring they provide the best support to our valued customers. If you have strong leadership skills, a knack for problem-solving, and a commitment to excellence, we want to hear from you!
Our Customer Relations Team Leader plays a key role in keeping our Customer Relations team on track. You’ll analyze monthly performance reports, monitor progress against set goals, and identify any training needs for team members. You’ll also manage and resolve escalated complaints from customers, dealers, or brands, and liaise directly with other department managers to resolve complaints.
Want more information? View the full job description here or contact our Talent Acquisition Team with any questions; [emailprotected]
What will set you apart?
We’re looking for someone with experience in customer service, ideally in a complaint resolution environment. You’ll need excellent communication and people skills, and the ability to motivate others.
This is an office-based role, but you’ll also enjoy a balance of working from home.
Let’s work together
To provide the best customer service, we need the best team. People are the driving force of our business; we want to work with the best to continue being excellent. We offer opportunities within your role and the wider business to help you grow. From our Diversity Squad, Women of Stellantis Network, Employee Forum, or becoming an Engagement Champion, there’s something for everyone to get involved with and help shape our company.
If this sounds like the role for you, apply today.
#J-18808-Ljbffr