Jobs
My ads
My job alerts
Sign in
Find a job Career Tips Companies
Find

Eligibility officer

Cwmbran
Smart Energy Homes Ltd
£24,000 - £26,000 a year
Posted: 21 September
Offer description

Overview

The Eligibility Officer plays a key role in ensuring that customers meet the qualifying criteria for funding under the ECO4 (Energy Company Obligation) scheme. Working closely with the Eligibility Manager and other departments, the postholder will assess applications, review supporting evidence, and maintain compliance with ECO4 rules and internal processes.

Duties

* Application Assessment: Review and assess customer applications against ECO4 eligibility criteria.
* Document Verification: Check supporting documentation (such as income evidence, benefits, property details, and EPC certificates) to confirm compliance.
* Data Management: Accurately input and update information on internal systems, ensuring all records are clear, compliant, and audit-ready.
* Compliance Monitoring: Ensure all checks adhere to ECO4 scheme requirements and internal policies.
* Customer Support: Communicate with customers, installers, and third parties to request additional evidence or clarify eligibility requirements.
* Collaboration: Work with surveyors, installation teams, and compliance colleagues to ensure projects progress smoothly.
* Reporting: Provide updates to the Eligibility Manager on application volumes, outcomes, and any identified risks or trends.
* Continuous Improvement: Suggest process improvements to enhance accuracy, efficiency, and customer experience.

Experience

Essential:

* Strong attention to detail and accuracy.
* Excellent organisational and time management skills.
* Good communication skills, both written and verbal.
* Proficiency in Microsoft Office (Word, Excel, Outlook).
* Ability to work independently and as part of a team.
* Previous experience in administration, compliance, or customer service.

Desirable:

* Experience working within ECO, energy efficiency, or similar compliance-focused industries.
* Knowledge of ECO4 eligibility rules and funding criteria.
* Understanding of data protection and confidentiality requirements.

This position offers an opportunity for individuals who are passionate about helping others navigate eligibility processes while utilising their skills in assessment and communication.

Job Types: Full-time, Permanent

Pay: £24,000.00-£26,000.00 per year

Work authorisation:

* United Kingdom (required)

Work Location: In person

Apply
Create E-mail Alert
Job alert activated
Saved
Save
See more jobs
Similar jobs
jobs Cwmbran
jobs Torfaen
jobs Wales
Home > Jobs > Eligibility Officer

About Jobijoba

  • Career Advice
  • Company Reviews

Search for jobs

  • Jobs by Job Title
  • Jobs by Industry
  • Jobs by Company
  • Jobs by Location
  • Jobs by Keywords

Contact / Partnership

  • Contact
  • Publish your job offers on Jobijoba

Legal notice - Terms of Service - Privacy Policy - Manage my cookies - Accessibility: Not compliant

© 2025 Jobijoba - All Rights Reserved

Apply
Create E-mail Alert
Job alert activated
Saved
Save