Regional Service Manager – Multi Site – Commercial Maintenance – Gillingham – up to 75k+car
We are one of South East's leading M&E contractors. We are looking for a Regional Service Manager who has experience managing multi-site maintenance contracts.
This role is based at our Gillingham office, with travel to client sites across London, Kent and Essex. Working hours are Monday to Friday, 8:00–17:00.
Key Responsibilities
* Ensure client satisfaction levels are constantly high, leading to development of the contract to increase responsibilities.
* Provide leadership and governance to the operations managers, who retain day‑to‑day technical responsibility for engineering teams.
* Provide technical M&E support to the teams.
* Ensure contractual levels are obtained and superseded, maintaining and demonstrating an in‑depth knowledge of the contract during internal monthly contractual review meetings with senior management.
* Ensure contractual KPIs/SLAs are met.
* Ensure effective delivery of planned preventive maintenance (PPM), reactive maintenance, and small works.
* Attend strategic contractual/operational meetings with the client weekly or as required.
* Ensure successful completion of all reactive and PPM works orders, ensuring timely completion and close‑out, meeting KPIs and SLAs as necessary.
* Provide leadership and management to the site team as necessary.
* Hold regional P&L responsibility and deliver agreed revenue and margin targets.
Qualifications
* Recognised apprenticeship and fully electrically or mechanically qualified to recognised level (e.g. C&G, HNC/HND).
* Strong technical knowledge of M&E building services, including Electrical, HVAC, Gas, Fire, Water, and Decarbonisation systems.
* Proven experience and involvement in managing multi‑site maintenance businesses.
* Strong, committed team player capable of prioritising and solving problems under pressure, utilising innovative solutions.
* Strong commercial awareness, including budgeting, forecasting, labour productivity and margin management.
* Team‑player committed to working in a quality and professional environment.
* Strong people‑management skills.
* Excellent written and verbal communication skills.
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