Incident and Problem Manager Newport (Hybrid Working) £62,256 per annum + benefits
What Youll Do
Step into a pivotal leadership role where youll take ownership of incident and problem management across a critical national infrastructure environment. Youll oversee the governance of best practice frameworks, ensuring timely root cause analysis and preventative actions, while leading a collaborative team and influencing service delivery across a multi-vendor landscape.
This is an opportunity to create tangible improvements in IT service stability, shaping strategies alongside internal and external stakeholders, and delivering long-term value to the business.
What Youll Bring
* Solid experience in a management role within IT service delivery, with a strong focus on incident and problem management
* Hands‑on knowledge of ITIL practices, especially around RCA and service improvement
* Familiarity with service management tools such as ServiceNow
* Proven experience working with external partners or vendors in a high‑pressure environment
* Excellent communication skills, with the ability to translate technical concepts for diverse audiences
* A naturally analytical approach, able to lead investigations and deliver preventative solutions
* Strong leadership and mentoring capabilities, with a proactive attitude to continuous improvement
Benefits
* 25 days annual leave plus bank holidays
* Retirement Savings Plan (pension) with Aviva: 5% employee contribution, doubling your contribution at 10% - totalling 15%
* 14× salary Life Insurance linked to membership of the Retirement Savings Plan
* Choices flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash‑plans
* Access to our Financial Wellbeing Programme – allowing you to manage your benefits flexibly to suit your financial needs
* Enhanced pay for parental leave
* Retail discounts and cashback scheme
* Annual salary review
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