Salary
Grade 8 - £36,363 - £40,777
Contractual hours
37
Basis
Fixed Term
Job category/type
ICT
Job reference
REQAA6755
attachment
Implementation and Support Analyst - Job Description (E) ..doc
Do you have experience implementing and supporting business-critical applications?
We are looking for a proactive and skilled Implementation and Support Analyst to join our ICT team and play a key role in delivering digital solutions that support the Council's digital strategic goals. This is a fixed-term position until 31 December 2027.
About the Role
As an Implementation and Support Analyst, you will lead the rollout and support of ICT applications across the Authority. You will manage the full implementation lifecycle, from gathering requirements and configuring systems to data migration, training, and ongoing support. Working closely with service areas, you will help streamline processes and ensure applications are used to their full potential.
What We are Looking For
We are seeking someone with a degree in an IT related subject, experience in a similar role, and strong communication skills. You will need technical expertise in SQL Server, SSRS, and project management. Welsh language skills are desirable.
Why Join Us?
At Pembrokeshire County Council, you will be part of a collaborative team driving innovation in public services. We offer flexible working arrangements, professional development opportunities, and the chance to make a real impact across the organisation.
Apply now to help shape the future of digital services in Pembrokeshire.
Please refer to the job description above for more details on this vacancy and the person specification.
Employment Checks
This post is subject to a DBS disclosure check.
Where it is appropriate for your role and responsibility, the personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by visiting
Applicants should ensure they have the right to work in the UK before applying for a vacancy.
Please note that at this point, Pembrokeshire County Council is not accepting applicants who require a Skilled Worker visa as a prerequisite to a right to work in the UK. Applicants should ensure they have the right to work in the UK before applying for a vacancy.
Guidance Note: Use of AI and Accuracy of Information:
* We understand that applicants may choose to use tools such as generative AI to support the preparation of their application. While the use of such tools is permitted, it remains the applicant's full responsibility to ensure that all information submitted is factually accurate, truthful, and representative of their own skills, experiences and qualifications.
* Providing information that is false, misleading, or exaggerated, regardless of whether it was generated by AI or not, may result in disqualification from the recruitment process or dismissal if discovered after appointment.
* By submitting this application, you confirm that all content provided is accurate and submitted in good faith.
Safeguarding
Safeguarding and protecting children and adults at risk is a high priority for Pembrokeshire County Council. We aim to support vulnerable children and adults at risk to ensure they are as safe as they can possibly be. We are committed to ensuring their safety and will take action to safeguard their well-being. The Council's Corporate Safeguarding Policy provides a framework for every member of staff and Service within the Council, setting out responsibilities in relation to safeguarding and protecting children and adults at risk as well as the methods by which the Council will be assured that it is fulfilling its duties.
This policy applies to all Council employees and workforce, councillors, volunteers and also service providers that are commissioned by the Council. Safeguarding is everyone's business whether they work for, or on behalf of, the Council.
Support & Additional Info
* Please contact the HR Systems Team as early as possible if you're unable to apply online by emailing
* Please contact the Recruitment Team if you have any queries relating to this vacancy by emailing
* Local Government Employees on National Joint Council (NJC) terms are subject to national pay bargaining; all salaries currently stated in our adverts are as 01/04/2025.
* Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; therefore prior consideration will be given to existing employees who meet the person specification and are registered on our redeployment pool.
Welsh language skills are desirable. Applications may be submitted in Welsh and will not be treated less favourably than applications submitted in English.