Summary
We’re a fast-growing independent apprenticeship training provider, and we’re excited to welcome a Business Admin Apprentice to our ABM family! As our business continues to grow quickly, we want enthusiastic people to join us and be part of our journey. You’ll be supporting our apprentices, Compliance, Sale, Onboarding, and curriculum teams.
Wage
£16,000 a year
Training course
Business administrator (level 3)
Hours
Office Based Two Days of the Week (one of these days must be a Tuesday). Home Based 3 days of the week. Monday - Friday, 9.00am - 5.00pm with a half hour unpaid lunch break.
37 hours 30 minutes a week
Start date
Monday 3 November 2025
Duration
1 year 1 month
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Office Administrator (Full-Time, 37.5 hours per week).
Reporting to: Compliance and ILR Manager.
Location: Hybrid – 2 day per week in our Sittingbourne office (must include a Tuesdays), 3 days working from home. Occasional extra office days may be required with notice.
We’re looking for an organised and proactive Office Administrator to support the smooth running of ABM’s apprenticeship programmes. This varied role will see you working across compliance, HR, onboarding, and learner support, helping us continue to grow and deliver high-quality training.
Key Responsibilities:
* Supporting onboarding, compliance, employer engagement and curriculum processes (EPA, Diplomas, Functional Skills, quality trackers, learner records)
* Assisting with HR administration including new starter onboarding, staff records, and communication with learners and tutors
* Helping with learner recruitment via “Recruit an Apprentice,” shortlisting candidates, and liaising with employers
* General office duties including phones, post, certificates, and acting as Fire Warden/First Aider (training provided)
* Providing flexible support during audits, inspections, and peak periods
Where you'll work
CHEVALINE
GROVE END FARM
BREDGAR ROAD
SITTINGBOURNE
ME9 8DY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ABM TRAINING (UK) LTD
Training course
Business administrator (level 3)
What you'll learn
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
On the job training with the employer whilst working towards an apprenticeship standard, including Functional Skills if appropriate.
Regular work-based assessments/observations are carried out by ABM Training Tutor Assessor, to determine competency and meet with Awarding Body standards.
Requirements
Essential qualifications
GCSE in:
* English (grade 4-9)
* Maths (grade 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Problem solving skills
* Administrative skills
* Number skills
* Team working
Other requirements
MUST be able to get to our Sittingbourne office 2 days a week and on a ad hoc basis when required.