Hospitality Manager - Northampton Saints
Levy Northampton, England, United Kingdom
Hospitality Manager–Northampton Saints, Northampton| Full-Time / Permanent £32k + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
Hospitality Manager – The role
Key Responsibilities
* Collaborate with event planners, organisers, and internal teams to understand the specific requirements and expectations for each event.
* Develop comprehensive hospitality plans, ensuring seamless integration with overall event logistics.
* Coordinate with catering, facilities, and audio-visual teams to guarantee a cohesive and well-executed event.
* Lead, motivate, and manage a diverse team of hospitality staff, including catering personnel, servers, and support staff.
* Conduct regular team meetings to communicate event details, expectations, and provide necessary training.
* Foster a positive and collaborative work environment, promoting teamwork and a customer-centric mindset.
* Oversee all catering, ensuring high-quality food and beverage offerings that align with guest preferences and dietary requirements.
* Implement efficient inventory management processes to minimise waste and control costs.
* Focus on enhancing the overall guest experience by ensuring top-notch service and attention to detail.
* Monitor and promptly address guest feedback and concerns, aiming for continuous improvement.
* Implement creative solutions to personalise and elevate the hospitality experience for different events.
* Develop and manage budgets for hospitality services, including catering, staffing, and event-specific requirements.
* Monitor expenses closely, identifying opportunities for cost savings without compromising service quality.
* Provide regular financial reports and updates to senior management.
* Ensure compliance with relevant health and safety regulations and industry standards.
* Develop and implement protocols for maintaining a safe and hygienic hospitality environment.
* Stay informed about changing regulations and adjust practices accordingly.
* Utilise hospitality management software and tools for efficient planning, coordination, and tracking of event details.
* Implement technological solutions for guest registration, feedback collection, and other relevant processes.
* Build and maintain positive relationships with clients, vendors, and partners.
* Act as the main point of contact for hospitality-related inquiries, addressing client needs and ensuring seamless communication.
* Stay updated on industry trends and innovations, implementing best practices to enhance Levy hospitality services.
* Lead and participate in post-event debrief, identifying areas for improvement and implementing necessary changes.
* Demonstrate flexibility in adapting to changing event dynamics and schedules.
* Effectively manage high-pressure situations and crisis scenarios, implementing contingency plans to ensure minimal disruption.
Experience & Qualifications
* Proven experience in a similar role within the hospitality or events industry, demonstrating the ability to manage large-scale events and deliver exceptional guest experiences.
* Background in overseeing catering operations, including menu planning, food quality control, and beverage service.
* Excellent verbal and written communication skills with the ability to interact effectively with clients, staff, and external stakeholders.
* Demonstrated proficiency in negotiation, persuasion, and conflict resolution, ensuring positive outcomes in diverse situations.
* Strong leadership skills with the ability to inspire and manage a diverse team, fostering a positive and collaborative work environment.
* Proven experience in recruiting, training, and developing staff to ensure a high level of service and professionalism.
* Exceptional organisational and multitasking abilities, with a keen attention to detail.
* Proficient in project management, able to coordinate multiple aspects of hospitality services simultaneously.
* A customer-centric mindset with a passion for delivering outstanding guest experiences.
* Proactive in anticipating and meeting customer needs, ensuring satisfaction and loyalty.
* Demonstrated ability to adapt to changing circumstances and work effectively under pressure.
* Flexibility to work irregular hours, including evenings and weekends, to accommodate event schedules.
* Up-to-date knowledge of hospitality and event industry trends, including food and beverage trends, technology integration, and innovative guest services.
* Strong analytical and problem-solving skills, capable of making sound decisions quickly and efficiently.
* Ability to address and resolve issues in real-time to ensure the smooth flow of events.
* Solid understanding of budget management, cost control, and financial reporting related to hospitality operations.
* Demonstrated commitment to maintaining high standards of service and continuously seeking opportunities for improvement.
* Passion for contributing to the overall success and reputation of Levy.
What You’ll Get In Return
* Competitive salary and full company benefits
* 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
* Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
* Mental health support: 24/7 Employee Assistance Programme
* Family benefits: 2 days’ additional leave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave
* Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
* Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
* Development opportunities: Professional subscriptions, ongoing training and structured career pathways
* Meals on duty included
Why Join Us?
Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Together, we create unforgettable experiences – and shape the future of hospitality.
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