At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.
This Position reports to:
Technical Support Team Leader
In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines. Each day, you will contribute to customer satisfaction by executing support work according to customer expectations. You will also showcase your expertise by ensuring customer retention by delivering superior customer experience.
Our Team Dynamics
Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
What's in it for you?
We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
Your Role and Responsibilities
In this role, you'll help run what runs the world, by taking on meaningful work that drives real impact.
Your main responsibilities will include:
* Provide telephone technical support to customers, ABB Staff and partners on the ABB range of current and classic drive products.
* Review, assess and maintain an active data record of all calls supporting the role.
* Occasional on-site support to provide technical assistance and maintenance support may be required as well as some infrequent travel in the UK and abroad.
* Comply with ABB internal Integrity and ethics programs and complete online training when issued.
* Provide internal support in collaborating within the motion business.
* Provide a flexible approach to expand the technical role to include Project support, site support and training support in a limited capacity.
Qualifications for the Role
* Working knowledge of modern variable speed drive systems.
* Strong problem-solving abilities.
* Good communication skills.Good IT skills and experience.
* Qualifications in electrical engineering or related discipline preferred.
Benefits
* Competitive salary
* 25 days annual leave plus bank holidays
* Competitive contributory pension scheme
* Life assurance
* Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
* Internal mobility opportunities, mentorships & access to projects globally
* Employee Assistance Programme
* Generous employee referral scheme
* Private medical cover
* Generous bonus scheme
For the 5th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation's dedication to a better world of work and exhibits this through excellent HR policies and people practices.
More about us
ABB Motion provides pioneering technology, products, solutions and related services to industrial customers to increase energy efficiency, improve safety and reliability, and maintain precise control over processes. The portfolio includes motors, generators and drives for a wide range of applications in all industrial sectors.
Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.
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We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
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