Role Type: Fixed Term, Full time
Start your career making a real difference
Are you passionate about helping others and looking to build your career in a supportive, values-driven organisation? bpha is seeking a Money Advice Apprentice to join our dedicated team, providing vital support to residents and helping them avoid financial difficulties.
What you'll do:
* Deliver advice and triage benefit and debt support to bpha residents, helping them maximise their income and avoid financial hardship.
* Work as part of a collaborative team, maintaining performance data and handling general enquiries.
* Undertake comprehensive training to become an accredited Money Adviser, working within FCA guidelines and maintaining confidentiality.
* Proactively engage with new tenancies to maximise welfare benefit and debt advice uptake.
* Support customers with empathy and professionalism, especially in sensitive or distressing situations.
* Contribute to partnership working and project delivery, helping bpha achieve its goals.
Who we're looking for:
* You have experience in customer-facing roles (retail, hospitality, call centres, care, etc.) and can demonstrate strong communication skills.
* You're empathetic, able to listen and support people in challenging circumstances, and committed to doing the right thing.
* You're comfortable managing a varied workload and adapting to change.
* You're confident using MS Word, Excel, and Outlook, and can communicate effectively in writing.
* You're ambitious, eager to learn, and want to make a positive difference for others.
Why bpha?
* We take responsibility, show empathy, and work better together.
* We value diversity, respect every colleague and customer, and strive for excellence.
* You'll receive full training, ongoing support, and the opportunity to grow your career in money advice.
Special requirements: This role is subject to an enhanced DBS check.
Ready to start your journey? Apply now and help us make a positive impact in our community
Please note, bpha reserves the right to close applications early upon identification of a suitable candidate. Early applications are advised.
INDLOW
bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.
We are a leading provider and developer of affordable homes – for rent, sheltered, residential care and shared ownership.
We work together with communities – to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.
All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services.
We own or manage over 19,500 homes and over 500 staff.