Job Title
Customer Operations Coordinator
Location
Biggleswade
Hours
Monday to Friday, 8am - 5pm, early finish Fridays
Salary
£31,800 per annum
Duties
* Deliver consistently high-quality customer service, maintaining a professional and friendly first impression at all times
* Provide timely support and advice to customers, ensuring accuracy with technical details (e.g., part and serial numbers)
* Prepare and manage estimates, quotations, and orders using internal systems and spreadsheets
* Coordinate and progress workshop jobs, keeping customers updated on status and timelines
* Handle RFQs, follow‑ups, and customer communications to drive efficient service delivery
* Support the wider team with administrative tasks, including travel and logistics arrangements, as required
Qualifications
* Previous experience within B2B Customer Service and an administration role
* Background in service, engineering or manufacturing (essential)
* Excellent communication skills, written and verbal
* Meticulous attention to detail
* Excellent organisational skills with ability to multi‑task and prioritise workload
* Confident telephone manner
* Computer literate in Microsoft Office
Application
Please apply below with your most recent CV.
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