Role: Managed Accounts Advisor
Location: Milton Keynes
About the role:
This is an amazing opportunity to join BSI's dynamic and successful team of Managed Account Advisors in delivering / facilitating projects and customer service to our clients.
Working within a busy Client Service Centre, supporting both internal and external clients to maintain their schedule of audits and relevant certification requirements, to ensure that BSI upholds the highest levels of service and adherence to our accreditation rules.
Responsibilities:
* To proactively identify solutions for all un-booked visits within a region. To use all available planning tools, providing short- and long-term planning solutions to ensure Monthly UK&I days delivery are met.
* Take ownership of availability for specific external delivery teams and work with Operations Managers to utilise all diary availability.
* To handle all calls (inbound and outbound) in an effective manner to ensure that the BSI “Tone of Voice” and quality guidelines are always maintained.
* Negotiating with clients in relation to diary moves to minimise the number of changes necessary whilst implementing our Short Notice Cancellation policy where required.
* To take prompt action any re-work due to sickness or leavers within our delivery community.
* Ensure no un-booked assessment are left in previous months by proactively monitoring un-booked work and updating our systems appropriate...