As our front-of-house Receptionist, you will be the first point of contact for all visitors, residents, and team members. You will provide a warm Westgate welcome and be the friendly face that makes everyone feel at home from the moment they arrive.
Responsibilities:
* Provide a warm and professional welcome to residents, families and visitors
* Manage incoming calls and direct them appropriately
* Handle inquiries and provide accurate information about the care home's services
* Schedule and coordinate appointments, tours and meetings
* Maintain a clean, organised and welcoming reception area
* Assist with administrative tasks such as mail sorting and data entry
* Liaise with staff across all departments to ensure smooth daily operations of the home
* Respond promptly and effectively to emergencies or unusual situations
Requirements:
* Previous experience in a receptionist or front-of-house role, ideally in a luxury care home setting
* Outstanding interpersonal and communication skills
* A polished and professional demeanour
* Strong organisational skills with the ability to multitask effectively
* Proficiency in Microsoft Office and other relevant software
* A proactive and problem-solving approach
* Empathy and understanding when engaging with elderly residents and their families
Why work at Westgate?
* Equal pay for young workers who are paid the same as staff aged 25+
* Improve your financial wellness and flexibility with Wagestream; access your wages before pay day and enjoy exclusive discounts at a variety of the UK's favourite shops
* Access to the Blue Light Card (employee discount scheme)
* Access to other discount schemes; Byond Prepayment Card (employee cashback card), Extras Discounts (employee discount scheme) and Cycle to Work Scheme
* Refer a Friend Scheme - earn up to £500 for a successful referral!
* Internal and external employee recognition schemes (e.g. Employee of the Month and Long Service) and team building social events
* Support in achieving additional qualifications, including nationally recognised qualifications
* Access to financial and wellbeing support through The Care Workers Charity
* Comprehensive staff induction with free training and professional development
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