Job Description
We are looking for a highly self motivated individual to join our team of Compliance Officers. With ownership of a large area of the North West of England you will be responsible for interacting with Hospitals within your remit, providing guidance, training and support. Your key role will be to monitor hospital compliance against our customers targets whilst seeking ways to improve these by providing best practice recommendations and creating escalation paths to facilitate improvement. Full training provided however a key attribute is that applicants must be confident in their ability to communicate clearly to a wide range of audiences and seniority levels.
This role is focussed on the Health industry and is not related to the legal, financial, GDPR or governance sectors. A full UK Driving Licence is essential.
Responsibilities:
1. To take full ownership of all Hospital units allocated, with regards to the functions associated to the Registry contracts which NEC provide, including;
2. KPI MonitoringAnalysis of all unit performance statistics using centralised data toolsTargeting of poor performing units – ownership and management of these units through an improvement and escalation planDetailed, accurate and timely progress reporting both internally and to client
3. TrainingSupporting units through the data entry training processGain a deep understanding of the Registry data and applications and use this knowledge to teach our user communityPresentations to stakeholders, upon request, regarding NEC Registry applications, the data itself, how it is calculated, interpreted and presented.
4. Data QualityAct as liaison and 2-way support between hospitals within your remit and the NEC Data Quality team
5. QueriesManage and resolve all queries logged for the hospitals under your remit using the NEC incident management systemIdentify frequently asked questions and document these in the shared repository
6. EventsAttendance at Regional and National events representing NEC and our customer’s services
7. Feedback system user acceptance testingParticipate in user acceptance testing of registry output services (systems, reports etc)
8. Maintain contacts databaseMaintain/update contacts database with staff changes at your hospitals
9. To maintain up to date knowledge of procedures and policies relevant to this post.
Qualifications
Essential:
10. Proficient in Microsoft office – especially word/excel/powerpoint
11. Ability to self-motivate
12. Ability to work as part of team and on your own
13. Excellent communication skills
14. Good problem solving/issue investigation skills
15. Ability to work under pressure
16. Ability to manage and prioritise workload effectively
17. To be able to work flexibly when required.
18. Attention to detail
19. Ability to deliver presentations to a wide range of audiences
Desirable:
20. Knowledge of GDPR/Data protection rules
21. Experience within the Healthcare industry
22. Experience of a Compliance related role excluding finance/insurance
23. Ability to analyse statistics and make informed decisions based on the data available
Additional Information
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
24. Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25. 25 days paid holiday with the option to buy/sell
26. 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
27. A Group Pension Plan with fantastic employer contributions up to a maximum of
28. A selection of flexible benefits to suit your individual needs