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Location:Glasgow Head Office, Caledonia House, Lawmoor Street, G5 0US
Contract type:Permanent
Full time:37.5 hours per week. Working 5 over 7 days.
We pride ourselves on our culture, our people, and our customers. We live by our company values: show you care, make it happen, be your best, strive to improve and one City.
We are a passionate and driven team, and by joining City, you become part of the UK's largest, privately owned facilities management company.
Our people are at the heart of what we do, and we care about the wellbeing of our colleagues and have developed an extensive benefits range of benefits.
Here are the benefits we offer:
33 days (6.6weeks) paid holiday for a full-time contract
37.5 hours per week contract
With the flexibility of working 1 day at home
Free on-site parking
Subsidised canteen facilities & vending machines
Access to Mental Health First Aiders
Recommend a Friend incentive
Pension scheme – up to 5% matched contribution
Company-funded Healthshield cash plan. Healthshield gives you money back on everyday healthcare costs, including dental, optical, physio, wellbeing, and much more
Salary sacrifice schemes, including Smart Tech and Cycle to Work
Great development and career opportunities
Access to One City, our reward and recognition hub. One City provides access to a host of benefits:
Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and more
Health and wellbeing centre, which has a range of resources, including - an employee assistance programme, health and wellness apps, recipes, fitness videos, physio, discounted gym membership and mindfulness tips
Access to our colleague reward and recognition tools, with awards ranging from £5 - £250!
Here's what you can expect to be doing:
Handling inbound and outbound calls, and logging jobs in a fast-paced environment
Co-ordinating contractors and City Technicians to ensure they attend to our City standards
Working in partnership with customers to achieve results
Completing a variety of administrative tasks such as quotes, uplifts, emails
End-to-end job management
Working as part of a team to drive customer excellence
Here's what we would like from you:
Driven and passionate with a great attitude to deliver customer excellence
Helpdesk experience in facilities management
Excellent verbal and written communication skills
Accuracy and attention to detail
Ability to work as part of a team and effectively manage own workload
Administrative experience, including knowledge of Microsoft office packages
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