VisionTrack Royal is looking for a proactive Customer Success Specialist to drive adoption, manage renewals, and deliver measurable customer value.
Location: Hybrid to Tunbridge Wells (2 days per week)
What You’ll Do
* Lead onboarding and implementation for new SME customers, ensuring smooth deployment.
* Deliver engaging customer training sessions and create self-service learning resources.
* Manage a portfolio of SME accounts with a focus on retention, renewals, and satisfaction.
* Identify upsell and cross-sell opportunities in collaboration with the Account Management team.
* Run scalable success programs (webinars, playbooks, success toolkits).
* Track key success metrics including adoption, renewals, NPS, and churn.
* Partner with Marketing to develop case studies, testimonials, and customer stories.
* Be the trusted point of contact for client inquiries and feedback.
What You’ll Bring
* Experience delivering customer training (group or 1:1).
* Excellent relationship-building, communication, and negotiation skills.
* Strong organisation, planning, and time management abilities.
* Data-driven mindset with experience tracking key success metrics.
* Familiarity with CRM systems and MS Office.
* Passion for customer success and continuous improvement.
Why Join VisionTrack?
* Be part of a company that’s shaping the future of connected solutions.
* Work with a passionate, collaborative, and innovative team.
* Opportunities for professional growth and development.
* Competitive compensation and benefits package.
Referrals increase your chances of interviewing at VisionTrack by 2x.
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