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Territory Service Manager - United Kingdom, Stevenage
Job Category: Other
EU work permit required: Yes
Job Views:
2
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
As a Territory Service Manager (EMEA), you will play a critical role in providing the best experience to our customers. Your primary duties include providing on-location technical support, resolving operational issues with kitchen equipment, and managing service performance with distributors and service partners in your territory.
What You'll Be Doing
* Troubleshoot technical issues with customers via phone, written communication, or on-site visits
* Manage a defined territory to improve service metrics with distributors and service partners
* Build and maintain relationships with distributors and service partners
* Train customers on equipment operation and maintenance
* Work with the distributor network to resolve field issues
* Operate and repair equipment in the field, including occasional off-shift work
* Draft technical documents such as bulletins and instructions
* Follow up effectively with customers to ensure issue resolution
* Drive continuous improvement in the after-sales network
* Travel domestically and internationally up to 50% as needed
* Support an on-call rotation
* Work hours: 8AM - 5PM
* Model company values and behaviors
* Perform other duties as assigned
What We're Looking For
* College degree or equivalent experience
* 1-3 years managing external service partners
* CFESA certification or related certification preferred
* English required; French and German are pluses
* Intermediate computer skills, including Microsoft Office
* Knowledge of foodservice equipment industry is a plus
* Excellent communication skills
* Experience with documentation
* Strong time management and attention to detail
* Proven ability to handle escalations
* Understanding of Henny Penny products and systems (JDE, Apps, Concur, Halo BI Analytics, etc.)
* Decision-making and problem-solving skills
* Ability to work well in teams and across departments
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