Taylor Wimpey is seeking a Customer Director to drive the customer culture and enhance the customer experience across the Business Unit. This role involves acting as the 'Voice of the Customer' at a strategic level, ensuring high-quality service from reservation through to home ownership.
Responsibilities include leading the Customer Service function, managing complaints, and fostering a strong team ethos while ensuring all voices are heard. The ideal candidate will have extensive experience in customer-facing roles and strong leadership capabilities.
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