Front of House Manager - Luxury Country House Hotel, Surrey
Location: Surrey
Salary: Negotiable
Are you a warm, professional, and service-driven hospitality leader? We are seeking an exceptional Front of House Manager to join the team at a stunning luxury country house hotel nestled in the heart of Surrey. With beautifully appointed interiors, outstanding service, and an enviable countryside setting, this property is a destination for refined escapes and memorable experiences.
As Front of House Manager, you will be the face of the hotel and a key ambassador for the guests journey. You'll oversee the seamless operation of the reception, concierge, and guest services teams, ensuring every guest is welcomed with impeccable service and warmth from arrival to departure.
Key Responsibilities:
* Lead, motivate and inspire the front office team to deliver five-star service at all times
* Manage check-in/check-out procedures, guest communications, and daily operations
* Maintain front office SOPs, ensuring compliance with company and brand standards
* Handle guest feedback, complaints, and requests promptly and professionally
* Work closely with housekeeping, F&B, and events teams to ensure guest satisfaction
* Support recruitment, training, and development of the FOH team
* Oversee scheduling, budgeting, and performance reporting
Requirements:
* Proven experience in a similar Front Office or Guest Relations role within a luxury hotel
* A genuine passion for hospitality and delivering outstanding guest service
* Strong leadership, communication, and problem-solving skills
* Experience with hotel PMS (e.g. Opera etc.)
* Immaculate personal presentation and attention to detail
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