We'd love to hear from you if you're: customer focused with an understanding of the importance of great service a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude Welcome & Service Team MemberReporting to the Welcome and Service Assistant Manager, you'll be part of a team of 3 Welcome and Service Assistant Team Members working at Dunstable Downs welcoming visitors and setting them up for their day. You’ll use your knowledge of Dunstable to engage with our visitors and look to exceed their expectations ensuring that they enjoy their visit with us. You'll be aiding in our growing support effort for the National Trust promoting our fundraising and membership causes. You'll also get involved in other presentation tasks on site, ensuring that Dunstable is clean, tidy and presentable.Stand on top of Dunstable Downs for a view that will simply take your breath away. There are miles of footpaths across the chalk grasslands of the Downs including several circular walks. Located in within the Chilterns Area of Outstanding Natural Beauty and is the highest point in Bedfordshire. The Downs is popular for nature lovers, walkers and artists. It is also the perfect place to stop by for lunch or coffee and cake in our View Cafe.Please see our website for more information: Dunstable Downs and Whipsnade Estate | Beds | National TrustYou'll be required to work outside in all weathers from meeting and greeting in our visitors from the visitors hub. Daily tasks vary from delivering exceptional customers service and selling National Trust membership, to inducting new volunteers to the team or going out for a littler pick. You'll also help to promote and deliver our programme of events such as the Easter Trail, Summer of Play and Kite Connect Festival. Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service. The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 22nd March 2026 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 172573IRC172573DunstablePermanent p/t (22.5 hrs pw)Ends: Mar 22nd 82 mi from WillenhallAs the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. Salary: £13.25 per hour - The advertised salary for this role will be in effect from 1st April.Contract/duration: Permanent Location: Dunstable Downs with the occasional ask to work at Ashridge and Shaws Corner. Hours/working pattern: 22.5 hours per week. 3 days per week working alternate weekends. You'll be required to work Bank Holidays and School Holidays (Including over the Christmas period).For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.Bedfordshire Prop, Chute Farm, Dunstable, LU6 2LNCompliance.Eligibility to Work in the UK13.25 per hour