Location: 2 days working from home / 3 days in Glasgow Head Office
Salary: £23,200 per annum
Hours: 37.5 hours a week. Monday to Friday, 8am-4pm
We are advertising this Contract Administrator role on behalf of our client ‘City Facilities Management’. City were established in 1985 and the company has grown to become one of the world’s largest privately held, integrated FM companies.
Job Function:
To liaise with colleagues, external contractors, suppliers and the customer to ensure the effective allocation of jobs to achieve completion within agreed timescales. Ensure the accurate recording of information on bespoke systems, in line with Company procedures and key performance indicators. Ensure compliance with associated statutory regulations.
Principle Accountabilities:
* Review all pending work orders, accepting, rejecting & passing jobs out accordingly.
* Prioritising all emergency work orders.
* Chase contractors for updates on any outstanding work orders with the aim of getting these completed/resolved.
* Review all work order notifications to ensure chases / rejections are not missed.
* Investigate & process any work order rejections.
* Take ownership of ensuring your screens are up to date.
* Organise and prioritise work to maximise efficiency and achieve deadlines.
* Representing the company in a professional and competent manner at all times and develop strong working relationships with colleagues and clients.
* Log all information accurately on the bespoke systems completing all relevant fields throughout each call/e-mail following relevant processes.
* Communicate fluently and confidently with colleagues, customers and management.
* Ensure effective written and verbal communication of all critical operational issues where required.
* Work as part of a team to deliver excellent service to the Customer.
* Comply with any other reasonable management instruction or ad-hoc duties.
Key Experience Required:
* Experience with MS Office and data programs
* Typing accuracy and an ability to analyse pervious inputs is essential
* An ability to work to tight deadlines
* Organisation skills, with an ability to stay focused on assigned tasks
* Able to communicate effectively with a range of colleagues and managers
To apply for this role please submit your full and up to date CV to Oliver Fox at PDA SEARCH & SELECTION LIMITED.
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