If you want to help make our world a safer and healthier place, then apply for the role below and become a part of the extraordinary Eurofins network.
Job Description
Working hours are Monday - Friday, 9am - 5pm.
As a Customer Service Administrator, you will provide high-quality customer care to Eurofins Clinical Diagnostics UK new & existing customers for in-house & referral laboratory testing services by phone, email, and Teams. You will maintain and develop rapport with existing & new customers and support the growth of the business in the UK.
* Be the face of the business, account contact for all customers for Eurofins Clinical Diagnostics & Eurofins Clinical Genetics UK Ltd.
* Manage all incoming emails into the commercial department & log on to Microsoft Dynamics CRM.
* Create new account users on Microsoft Dynamics CRM for account contacts, invoicing, and communications.
* Respond to customer emails and phone calls in a timely manner with agreed KPIs & log on Microsoft Dynamics CRM.
* Work with the sample reception and reporting team for incoming sample queries.
* Coordinate with the phlebotomy team to ensure customers have access to blood testing appointments onsite.
* Promote a professional manner and be an ambassador for Eurofins Clinical Diagnostics & Eurofins Clinical Genetics UK Ltd.
* Assist with any ad-hoc duties that contribute to the smooth running of the commercial department.
* Support the growth of the business with high-quality customer care, working with the Commercial Director and team.
As part of any recruitment process, the company collects and processes personal data relating to job applicants, ensuring transparency and compliance with data protection obligations.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. Discrimination based on gender identity, race, age, religion, sexual orientation, disability, or other characteristics is prohibited.
Sustainability matters to us! We aim to achieve carbon neutrality by 2025 through emission reduction and compensation initiatives, encouraging sustainable changes at the local level.
Find out more on our career page: https://careers.eurofins.com
Minimum Requirements
* GCSE or equivalent
* Knowledge of commercial customer-focused operation
* Customer Service / Administrator experience
* Effective communication skills, both written and oral
* Excellent interpersonal skills
* High attention to detail
* Problem-solving skills
* Positive attitude
Company Description
Eurofins Scientific is an international life sciences company providing analytical testing services to ensure safety and authenticity across multiple industries. We are committed to health, safety, environmental protection, diversity, and inclusion. We are proud to be an armed forces-friendly employer and support various employee benefits and career development opportunities.
Additional Information
We celebrate employee achievements and support charitable causes. Benefits include holiday sellback, health cash plan, life assurance, pension, employee assistance, free parking, worldwide career opportunities, and access to Perkbox.
What Happens Next
Our recruitment process involves an assessment centre or staged interview, providing an opportunity to learn about Eurofins and showcase your skills and strengths.
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