Kensington Road is a long-established GP surgery in the suburb of Earlsdon, Coventry. With 4 GPs, 1 Nurse, 1 Advanced Nurse Practitioner, and a number of ARRS Roles, we work regularly within the practice.
We are seeking to recruit a Reception / Administrator on a part-time basis to join our friendly, dynamic team! With a culture of delivering high-quality care, you will act as the first point of contact for patients and visitors using the practice.
Main duties of the job
* Greet patients and visitors to the practice in a courteous, efficient, professional, and empathetic manner.
* Book in, amend, and cancel patient appointments in line with practice procedures, ensuring optimum efficiency of the appointment system.
* Ensure patients without appointments but needing urgent consultations are booked into appropriate slots with the relevant clinician.
* Receive and accurately record requests for home visits, assessing urgency according to practice protocols.
* Print home visit summary sheets.
* Ensure the computerised appointment system is up-to-date.
* Respond to and redirect patient and visitor requests appropriately.
* Explain practice arrangements and formal requirements to new patients and temporary residents, ensuring procedures are completed.
About us
We are seeking to recruit a Reception / Administrator on a part-time basis to join our friendly, dynamic team! With a culture of delivering high-quality care, you will act as the first point of contact for patients and visitors using the practice.
Job responsibilities
* Experience in a customer care environment that you can evidence within your application.
* Excellent communication skills and attention to detail.
* Ability to prioritize and work under pressure in a busy reception area.
* The post is part-time.
* Reliability, professionalism, and adaptability to excel in an ever-changing environment.
* High degree of empathy, diplomacy, and integrity, with the ability to demonstrate sensitivity and awareness of patients' needs.
* Excellent keyboard and computer skills, especially as NHS moves towards full electronic communication.
* Experience of using EMIS, Docman, and AccurX.
Person Specification
Experience
* Experience of working in a GP Practice.
* Experience of EMIS.
* Experience of Docman.
* Experience of AccurX.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to ensure suitability for the role.
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