Salary: £40,000 - 45,000 per year Requirements: At least 5 years experience in IT support, including substantial 3rd line and project-based work Strong hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint, Power Platform) Proven experience with Azure AD / Entra ID, Intune MDM, and Windows Server (2016/2019) Solid understanding of Active Directory, Group Policy, and networking fundamentals Experience supporting multi-site or multi-entity environments Strong troubleshooting, analytical, and problem-solving capabilities Experience implementing or maintaining Cyber Essentials compliance Excellent communication and stakeholder management skills Highly organised, proactive, and customer-focused mindset Microsoft certifications (Azure, Microsoft 365, Security) (Desirable) CCNA, VCP, or equivalent technical certifications (Desirable) Experience with PowerShell scripting and automation (Desirable) Knowledge of ITIL or structured service management frameworks (Desirable) Experience with Veeam or similar backup and DR platforms (Desirable) Responsibilities: Provide 3rd line technical support, acting as an escalation point for complex incidents and problems Maintain and support Microsoft 365, Azure / Entra ID, Intune, and Windows Server environments Lead or contribute to infrastructure projects including cloud migrations, upgrades, and system integrations Configure and support network infrastructure including firewalls, switches, routers, and Wi-Fi Administer Active Directory, Group Policy, identity management, and access controls Manage endpoint provisioning, compliance, and security using Intune and Endpoint Manager Monitor system performance, availability, and security, ensuring adherence to best practices Maintain and test backup, disaster recovery, and business continuity solutions Support Cyber Essentials compliance, patching, MFA, conditional access, and security tooling Work closely with third-party suppliers and internal stakeholders to deliver reliable IT services Produce clear technical documentation and contribute to continuous service improvement Technologies: Active Directory Azure Cloud Support ITIL Microsoft 365 Network PowerShell Security SharePoint Veeam Windows Office 365 More: We are a growing, cloud-first organisation located in Sheffield, offering a competitive salary between £40,000 and £45,000 per annum. Our hybrid working model allows for two days from home and three days at the Sheffield office, providing a balanced work-life experience. In this role, you will engage in exciting infrastructure projects, support modern workplace technologies, and be integral to our IT environments growth and security. We also prioritize your professional development, ensuring ongoing training and exposure to cutting-edge technologies. last updated 18 week of 2026