SAMY City Of London, England, United Kingdom
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SAMY City Of London, England, United Kingdom
Join to apply for the Community Manager role at SAMY
Tapped into the latest community and industry developments, and know how to foster meaningful relationships online? Are you a strategic thinker who can also get hands-on with content creation? Slide into our DMs!
About Us
Based in Old Street, London, SAMY is a leading global social first agency. We activate end-to-end media strategies, connecting with audiences in the most integrated and effective ways to solve key business challenges and make brands matter.
We are the first international ecosystem fueled by creativity, technology and culture, and by a team of 900+ people across 20 offices and 55 markets, serving more than 270 leading clients, including Europe, the U.S. and Latin America, who live and breathe social-first. Together, we create relevancy in the social universe for blue-chip brands such as L’Oréal, The North Face, Diageo, Microsoft and Samsung, among others.
Our vision is to lead the evolution of brand communication. At our core, we are Bold, Human and Transformative. We are adventurous. SAMY is where your career pushes boundaries and unlocks your highest potential. We were born with a desire to go further. To defy the status quo. To reshape our world.
This is your opportunity to work around the globe. With exciting clients. In projects that shape the industry. We boast a diverse client list that includes global leaders like McLaren and The North Face, plus, we're a fun bunch with a diverse range of thoughts, ideas, and approaches
For this role specifically, we need your help to take a hospitality brand’s extensive portfolio of each location to the next level through expert social support.
Your Mission
We’re seeking a creative and strategic Social Media Community Manager with a passion for building engaged online communities. In this pivotal role, you'll be responsible for developing innovative community engagement strategies, bringing them to life, and strategically managing their performance across platforms to resonate deeply with our client's audiences. We're looking for someone who instinctively knows what makes great brand communities and is motivated to get up and make their vision come to life at the speed of culture. You'll be instrumental in shaping the online presence of a diverse portfolio of 11 hospitality brands, driving both creative output and strategic impact.
Key Responsibilities
Community Strategy & Leadership:
* Lead the day-to-day community management across various social media platforms for a diverse client portfolio.
* Define and implement community management strategies that align with client objectives and brand aesthetics.
* Stay at the forefront of algorithm updates, emerging platform features, and industry trends to continuously optimise community engagement and reach.
* Develop and champion innovative community-first concepts that push boundaries and deliver significant results.
* Lead the reactive creation and deployment of content to capitalise on emerging trends in culture and specific client sectors (automotive, travel, outdoor fashion), ensuring peak relevancy.
* Contribute to the development of internal best practices and processes for social media community management.
Content Creation & Production Oversight:
* Support on ideation for creative social-first concepts.
* Create compelling post captions that elevate visuals and drive engagement.
* Work closely with designers and the production team, as required, for more involved campaigns and shoots.
* Support content calendar concepting with community powered ideas.
Performance Monitoring & Strategic Analysis:
* Lead the generation of insightful and actionable reports on social media performance, providing data-driven recommendations for optimisation in monthly reports and Quarterly Business Reviews (QBRs).
* Conduct competitive analysis to identify trends, benchmark performance, and inform strategic decision-making within the relevant markets.
* Utilise social media analytics tools (e.g., Meta Business Suite, TikTok Analytics, Google Analytics) to track, interpret, and report on performance at a strategic level.
Client & Stakeholder Management:
* Support the development and delivery of compelling client community presentations and reports, clearly articulating social media strategies, results, and future recommendations.
* Proactively manage client expectations, complex client needs, and challenges within their respective industries, ensuring timely collection of assets and approvals.
* Collaborate effectively with internal teams (e.g., creative, account management) to ensure seamless campaign execution and integrated marketing efforts.
* Ability to present to a room of key clients and guide them on best practices.
Innovation & Industry Leadership:
* Continuously explore and implement the latest social media trends, tools, and technologies to enhance campaign effectiveness and drive innovation across community engagement.
* Actively participate in industry events, webinars, and workshops to stay informed and share knowledge, positioning SAMY as a thought leader.
Requirements
* Proven experience (2-3+ years) in a social media management role, ideally in an agency environment or in-house for a consumer brand, with experience in community management a must for the role.
* Demonstrable success in developing, leading, and executing impactful social media strategies that have delivered measurable results for consumer brands.
* Deep understanding of the nuances and best practices for various social media platforms (e.g., Instagram, Facebook, X/Twitter, LinkedIn, TikTok) and their application to lifestyle and entertainment content – specifically adept in TikTok with experience working on a profile or brands’ TikTok to build content and community.
* Exceptional written and verbal communication skills, with the ability to craft compelling and brand-aligned content and engage effectively with communities.
* Experience with using social media analytics tools to track, interpret, and report on performance (e.g., Meta Business Suite, Twitter Analytics, LinkedIn Analytics, TikTok Analytics, Google Analytics).
* Experience with social media management and scheduling tools (Sprinklr, Hootsuite, Buffer, Sprout Social, etc.).
* Strong understanding and use of social tech relevant to content creation and community management.
* Solid understanding of design principles and basic photo/video editing skills are essential.
* Excellent organisational skills, meticulous attention to detail, and the ability to manage multiple projects simultaneously.
* A strong portfolio brimming with epic digital and social ideas, showcasing successful social media campaigns, hands-on content creation, and community-building initiatives.
* A proven track record of delivering big results from killer creative thinking.
Personal Attributes
* Highly creative and innovative with a passion for pushing boundaries in content creation and community building for relevant client sectors.
* Proactive, self-motivated, and takes initiative.
* A strategic thinker with a results-oriented mindset.
* Excellent problem-solving skills and the ability to adapt to changing situations.
* A collaborative and strong team player with excellent interpersonal skills.
* Eager to learn, grow, and contribute significantly to a dynamic agency environment
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Marketing
* Industries
Advertising Services
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