About Moxy
At Moxy, we do things differently. We’re bold. We’re social. We’re stylish. Our spaces are buzzing, our vibe is playful, and our team is at the heart of it all. Moxy Belfast City is right in the middle of the action – and now we’re looking for an Operations Manager who can keep the energy high, the service sharp, and the guest experience unforgettable.
Your Mission:
To be the driving force behind the hotel’s day-to-day operations. You’ll support the General Manager by making sure every area of the hotel runs smoothly, guests are delighted, standards stay sky-high, and the Moxy vibe is felt in every corner of the building.
What You’ll Be Doing:
* Lead the show – Maintain a strong presence across the hotel, connecting with guests, supporting the crew, and keeping service fun, friendly and flawless.
* Drive performance – Help maximise revenue and profitability by spotting opportunities, managing costs, and supporting commercial decisions.
* Own the operations – Oversee housekeeping, food & beverage, front of house, and public areas to ensure standards, cleanliness and atmosphere are consistently top-tier.
* Champion service excellence – Make every guest interaction memorable, manage feedback, resolve issues with flair, and elevate the guest journey.
* Support your teams – Ensure staffing levels are right, training is up-to-date, morale is high, and everyone is working in sync.
* Keep things safe & compliant – Act as a Fire Marshal, ensure licensing regulations are met, complete operational checks, and uphold all health & safety standards.
* Collaborate & communicate – Work closely with department heads, contractors and suppliers while keeping the GM updated on daily operations and priorities.
* Be the problem-solver – From security and maintenance to checklists and procedures, you’re the person who sees what needs to be done and gets it sorted.
What We’re Looking For:
* Hotel experience – Strong operational background, ideally in a lifestyle or boutique hotel environment.
* Leadership energy – You inspire others, communicate clearly, and bring out the best in your team.
* Guest-obsessed mindset – You love creating personalised, memorable experiences.
* Commercial awareness – You understand budgets, forecasting and cost control, and you know how operations impact the numbers.
* Cool under pressure – You stay calm, organised and positive, even on the wildest days.
* The Moxy vibe – Fun, bold, hands-on and ready to bring personality into the role.
What’s in it for you?
* Competitive salary
* Hotel discounts
* Pension
* Educational Assistance Programme
* Career growth opportunities
* And much more – Moxy Belfast City is part of The MHL Hotel Collection
If you’re ready to bring energy, passion and personality to our leadership team, apply now and help shape the Moxy experience in Belfast!