Outpatient Appointments Adviser | Spire Murrayfield Hospital | Edinburgh | Full time | 12 month FTC
Spire Murrayfield Hospital is looking to recruit an experienced individual to join their outpatient appointments team as an Outpatients Appointment Adviser, on a fixed term contract basis.
Duties and responsibilities:
1. Scheduling outpatient appointments by telephone, for patients and to confirm by telephone, email or letter and appointment reminders by text
2. Proactively investigating and resolving enquiries
3. Liaising with a diverse range of stakeholders (. patients, insurers, NHS, consultants, primary care practitioners)
4. Accurately recording all required information for appointments on IT systems, databases or spreadsheets
5. Maintaining confidentiality in line with GDPR and policies when processing stakeholder data (. patient, consultant, staff etc.
Who we're looking for:
6. Excellent customer service skills and telephone skills
7. Strong IT skills
8. You must also have excellent interpersonal and verbal and written communication skills
9. A team player with a can-do attitude
10. Previous Healthcare experience would be advantageous
Benefits
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
11. 35 days annual leave inclusive of bank holidays
12. Employer and employee contributory pension with flexible retirement options
13. ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
14. Free Bupa wellness screening
15. Private medical insurance
16. Life assurance